1. 1 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Flatten, Consolidate & Extend (FCE) FCE Planning Presenter Name Today’s Date

2. 2 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Agenda Improving Business Performance Justifying FCE: The Business Case Categorizing Benefits: Productivity, Cost, Revenue

3. 3 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Improving Business Performance The Business Improvement Study Justifying FCE Architectural Upgrade Accelerating Return on Investment Determining Resource Outlay –Capital funding – Human capital

4. 4 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Determining Potential Outlining the Study Consulting Engagement Understanding Existing Communications Infrastructure & Strategy Gaining Knowledge: Team Effort Objective Analysis Building Your Business Case

5. 5 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Quantifying FCE Business Value Benefits Deliverables Business Benefits Report Technology View Report Traffic Assessments  Technology Management consolidation of voice infrastructure  Economy of Scale trunking, licensing, and operations efficiency  Financial Management CapEx & OpEx reduction, improved utilization Operational Change Plan

6. 6 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Business Benefits Report My Favorite Customer Evaluation of FCE Proposal

7. 7 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Complete Technology View

8. 8 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Model of network conditions before VoIP Simulation Model of network congestion due to VoIP simulation Live Traffic Assessments

9. 9 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Operational Change Plan Operational changes –Organization –Agent skills upgrade –IT skills upgrade Risk assessment and mitigation plan –Business Continuity Planning Resource expectations and requirements –Client –Avaya

10. 10 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA Providing Expertise FCE Planning Study FCE Principal Advanced Solution Architect BCC Consultant System Engineer

11. 11 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA