1. © 2011 Avaya Inc. All rights reserved. SIP Trunk Deployment Use Case WellStar Health System Jeff Ward Solution Architect Business Communications Solutions Group (BCSG) September 14, 2011

2. © 2011 Avaya Inc. All rights reserved.  Atlanta Georgia  11,000 employees  100 Locations – 5 Hospitals – 15 Medical Imaging centers – 80 Doctor offices & Urgent care 2 Traditional Telephony Architecture

3. © 2011 Avaya Inc. All rights reserved. 3 WellStar Communications Requirements  Integrated Solution (voice, video & chat)  One Management Interface for the solution  Cost Savings (reduce calling charges & reduce system management cost)  Reliability & Redundancy (internal communications is critical for patient safety)  Increase efficiencies with staff & reduce travel between locations Avaya’s Flatten Consolidate Extend (FCE) Model Enablement Flatten Consolidate Extend  Traffic Study & Network Readiness  Phased Migration

4. © 2011 Avaya Inc. All rights reserved. Service Provider SIP Trunk Session Manager CM #6 – Collaboration #7– Hardware Reduction #10 – Media Flows #8 – Centralized Management 9600 IP Desk Phones Avaya Aura Session Manager Core Avaya Communication Manager MM Avaya Modular Messaging CM #5 – Reduce Edge Trunks Hospital Dr. OfficeMedial Imaging Urgent Care #4 – Centralized Trunks #1 – Centralized Dial Plan #2 – On-Net Calling #3 – Enterprise Policies One-X Communicator Avaya Modular Messaging SIP Trunk Avaya Communication Manager Appointment Reminders App #9– New Applications Session Border Controller Follow-up Calls VC Avaya Video Conferencing VC Avaya Video Conferencing

5. © 2011 Avaya Inc. All rights reserved. Avaya Communications Flatten Consolidate Extend Avaya Aura Architecture - High Capacity SIP Trunks - Ease of Management - Removed Outsourced Services - Disaster Recovery & Alternate Routing - Increased Patient Safety Success with SIP Collaboration - Voice - Chat - Video - Appointment Reminders - Follow-up Calls Voice Communications - On-Net Calling - Internal Transfers - Centralized Voice Messaging - Conferencing Estimated Cost Savings 40% Contact Center - Self Service Transfers - Agent Transfers - Pre-Routing - Click-to-Talk - Click-to-Chat Avaya Cost Estimator Tools - Return on Investment - Internal Rate of Return - Net Present Value

6. © 2011 Avaya Inc. All rights reserved. 6