1. Hertfordshire County Council Scrutiny 20 May 2010 Gerard Burgess Partnerships Manager London Midland (D) (ii)

2. London Midland Created to deliver the benefits of WCRM; franchise runs from November 2007 to September 2015 1,200 services a day serving 149 LM stations 50m passenger journeys a year West Coast – busiest mixed traffic railway in Europe £300m investment during the franchise including £243m in new and refurbished trains £11.5m in stations, (£5.2m of which is for car parking)

3. The % of trains arriving within 5 minutes of their booked time; Public Performance Measure (PPM) March; 92.5% April; 92.7% PPM this period so far; 94.8% The April PPM was the best punctuality achieved since the start of the LM Franchise Punctuality

4. Punctuality; (PPM) April 2009 – April 2010 % of trains arriving within 5 minutes of their advertised time 4-Weekly Periods

5. Timetable & Capacity Improvements introduced in December 2008 New direct services between: Euston, Watford and Crewe via the Trent Valley Euston, Watford, Northampton and Birmingham 10 x 4 car new 350/2 ‘Desiro’ trains introduced LM retained 7 x 321 sets (until Jun 2012), enabling: all Euston peak arrivals (07.40 to 08.45) to be 12 car sets more 12 car sets in the pm peak more 8 car sets for evening & Saturday services

6. Timetable & Capacity Improvements introduced in December 2009 New services; 3 extra Watford/Euston AM peak services 2 extra Euston/Watford PM peak services more capacity created on surrounding services Other improvements; improved frequency and reduced gaps at Hemel Hempstead, Apsley, Berkhamsted & Kings Langley LM made late changes to the Abbey Line timetable because of concerns about connections at Watford

7. High Level Output Statement; (HLOS) Feb 2010: Business case submitted to the DfT Jun 2012: If successful we will have 9 new Desiros 5 Desiros would replace our remaining five 321s net gain of 4 additional trains the HLOS decision is deferred until after the election! However; this solution has a ‘shelf life’

8. Capacity in future Once all peak services are 12 car sets they can’t be lengthened. More train paths are required: Intercity Express Project Optional for West Coast (now under review) Possible shorter term solution when the West Coast moderation of competition ends in 2012

9. Impact on Euston peak seats At EustonBaseAdded Dec 08 Added Dec 09 Total Dec 09 Added Jun 12 ? Total from Jun 12 ? Morning peak arrivals 07.00-10.00 11,5341,3201,34914,203460 ?14,663 ? Evening peak departures 16.00-19.00 12,7721,19647314,441460 ?14,901 ?

10. ATOC fares simplification In 2008 rail fares were grouped to help passengers buy the best value ticket for their journey more easily: Advance Off–peak (and super off-peak) Anytime The NRES Website is improved Although the industry has made strides to simplify the fares structure, more work is needed

11. London Midland fares Fares for peak (essential) travel are regulated by the DfT. LM prices its own unregulated fares In January 2010: Regulated fares were reduced by 0.4% (including season tickets) Unregulated fares rose by approx 3% LM increased quotas on Advanced Purchase tickets to stimulate off–peak demand Route Avge Walk - Up Fare Paid Avge AP Fare Paid Saving Additiona l Seats (Full Yr) Saving to Customer (Full Yr) Crewe - Euston£13.49£6.72£6.77101,400£686,478 Birmingham - Euston £10.04£6.04£4.0091,780£367,120 Birmingham - Liverpool £15.60£8.17£7.43184,860£1,373,510 Total 378,040£2,427,108 Route Avge Walk - Up Fare Paid Avge AP Fare Paid Saving Additiona l Seats (Full Yr) Saving to Customer (Full Yr) Crewe - Euston£13.49£6.72£6.77101,400£686,478 Birmingham - Euston £10.04£6.04£4.0091,780£367,120 Birmingham - Liverpool £15.60£8.17£7.43184,860£1,373,510 Total 378,040£2,427,108

12. Car Parking £3.6m invested in additional car parking at: Tring – 200 more spaces Kings Langley - 86 more spaces Berkhamsted - 88 more spaces (July 2010) There are discounts: for car park season ticket holders for drivers of low emission vehicles reduced off-peak weekday parking cheap weekend parking rate scratchcard discounts

13. National Passenger Survey LM has been named as the most improved rail Operator with an overall satisfaction rating of 87% for the Autumn 2009 survey, this represents a; 7% increase in passenger satisfaction year-on-year 9% increase from the Spring 2009 survey Our Spring 2010 target has been exceeded

14. Overall Satisfaction

15. Thank you.