1. Copyright © 2008 First Steps Training & Development, Inc. All rights reserved. 1 1 Effective Team Leadership Appropriately Involving Team Members in Decision Making Presented by:

2. Copyright © 2008 First Steps Training & Development, Inc. All rights reserved. 2 Workshop Objectives Look at Leadership Behaviors in the context of Involvement Overview guidelines that will help us choose an appropriate leadership behavior Overview the relationship between involvement and commitment

3. 3 Effective Team Leadership Leadership Behaviors * As defined in Leadership and Decision Making, Victor H. Vroom & Philip W. Yetton, University of Pittsburgh Press, 1973.

4. 4 Effective Team Leadership Leadership Behaviors * As defined in Leadership and Decision Making, Victor H. Vroom & Philip W. Yetton, University of Pittsburgh Press, 1973.

5. Copyright © 2008 First Steps Training & Development, Inc. All rights reserved. 5 The leader plus one team member describes the manner in which communication takes place The leader and the one team member may be alone or they may be physically with other members of the team The communication between the leader and the one team member is one-on-one The leader may choose to communicate with one, two or all team members using an A II or C I behavior. AII & CI What the Leader + 1 Member of the Team Means

6. 6 Effective Team Leadership Leadership Behaviors * As defined in Leadership and Decision Making, Victor H. Vroom & Philip W. Yetton, University of Pittsburgh Press, 1973.

7. Copyright © 2008 First Steps Training & Development, Inc. All rights reserved. 7 More about the AII Behavior When using the A II Behavior: The leader may choose to tell why the question is being asked The leader may choose not to tell why the question is being asked The leader may choose to tell what the response will be used for The leader may choose not to tell what the response will be used for

8. 8 Effective Team Leadership Leadership Behaviors * As defined in Leadership and Decision Making, Victor H. Vroom & Philip W. Yetton, University of Pittsburgh Press, 1973.

9. 9 Follow the Guidelines Do Not Follow the Guidelines Situational Success Situational Failure Situational Success 80%30% 70%20% Situational Success means that ALL the objectives of the course of action chosen were either met or exceeded. That is, it didn’t just “squeak by”. It was highly successful in every way. A failure can be a course of action that eventually succeeded but only after lots of extra effort and re-work * As defined in Leadership and Decision Making, Victor H. Vroom & Philip W. Yetton, University of Pittsburgh Press, 1973.

10. Copyright © 2008 First Steps Training & Development, Inc. All rights reserved. 10 You are the maintenance manager for a large, urban water company. Your water company relies exclusively on one large, upstate reservoir. You have a crew of maintenance people ranging in experience from thirty years to just a few weeks. Occasionally the water inlet of your reservoir becomes partially obstructed by foreign matter. Unfortunately, this happens most frequently in the winter when the reservoir is ice-covered. If the situation gets bad enough, a pair of maintenance people must cut through the ice and dive to the water inlet to remove the foreign matter. Due to the extreme cold of the water and the fact that the water inlet cannot be sealed off completely, this task is very dangerous and requires a high skill level. Currently, you are faced with just this condition. It is imperative that a crew gets into the reservoir as soon as possible and removes the obstruction. When faced with a situation like this, your predecessor would call the maintenance crew together, discuss the situation and let them choose the people to do the work. Unfortunately, this always resulted in the team picking the lowest seniority members to do the job. You believe that several of the team members have never been exposed to this type of hazardous task. You also know it would be foolish to allow the team to choose, based exclusively on seniority. Due to the extreme cold and danger of this job, no one wants to do it. You also are concerned that if you choose the people to do the job without involving the team, they will feel that the decision was forced “down their throat”. You know the team is very cohesive. Once they know the task at hand they stick together. You do not want to do anything either to increase the risk to personnel for the task or to jeopardize the team itself. Time is of the essence. The decision on the people to do the job needs to be made by noon today, so that the procedure can be accomplished before the peak evening demand for water arises. It is now 10:30 AM. A Case in Point

11. Copyright © 2008 First Steps Training & Development, Inc. All rights reserved. 11 Effective Team Leadership Team Involvement Guidelines Information Available to the Leader Speedy Analysis Commitment Without Participation by the Team

12. 12 Effective Team Leadership Leadership Behaviors * As defined in Leadership and Decision Making, Victor H. Vroom & Philip W. Yetton, University of Pittsburgh Press, 1973.

13. 13 AI AII CI CII GII 0.625 5.0 8.125 10 Level of Involvement by Leadership Behavior * As defined in Leadership and Decision Making, Victor H. Vroom & Philip W. Yetton, University of Pittsburgh Press, 1973.

14. Copyright © 2008 First Steps Training & Development, Inc. All rights reserved. 14 Effective Team Leadership Team Involvement Guidelines Information Available to the Leader Speedy Analysis Commitment Without Participation by the Team Conflict Within the Team about this Issue Many Equal Solutions are Available Goal Agreement Commitment as THE Most Significant Priority

15. Copyright © 2008 First Steps Training & Development, Inc. All rights reserved. 15 Other Involvement Variables

16. Copyright © 2008 First Steps Training & Development, Inc. All rights reserved. 16 Other Involvement Variables Other things to Consider Development of Personnel Moving the team on the Involvement Scale

17. Copyright © 2008 First Steps Training & Development, Inc. All rights reserved. 17 Copyright © 2008 First Steps Training & Development, Inc. All rights reserved. For more information, or to schedule a workshop, contact: Toll Free: (800) 211-0871 www.FirstStepsTraining.com 17 Effective Team Leadership