1. Student Satisfaction Inventory Results Saint Joseph’s College March 12, 2013

2. Descriptive Statistics

3. Figure 1 Percentage and Frequency Distribution of Students by Gender and Class Level Freshman Sophomore Junior Senior N = Percent

4. Figure 2 Percentage Distribution of Students by Age and Class Level

5. Figure 3 Percentage Distribution of Students by Ethnicity/Race and Class Level Percent

6. Figure 4 Percentage Distribution of Students by Educational Goal and Class Level Percent

7. Figure 5 Percentage Distribution of Students by Current Residence and Class Level Percent

8. Scale and Item Results

9. Academic Advising* *Measures the advisor’s knowledge, competence, and concern for the student’s success.

10. Campus Climate* *Measures how well the college communicates to the students as well as promoting a sense of campus pride and feelings of belonging.

11. Campus Life* *Measures the quality of living on campus that includes, residence halls, food, recreation, and campus activities and organizations.

12. Campus Support Services* *Measure support programs that assist students toward being more productive academically and gaining a deeper learning experience.

13. Concern for the Student* *Measures the college’s treatment of students on a personal level.

14. Instructional Effectiveness* *Measures the students’ academic experiences, the curriculum, and the college’s commitment to academic excellence.

15. Recruitment/Financial Aid* *Measures the college’s ability to enroll students effectively that includes the availability of financial- aid programs.

16. Registration Effectiveness* *Measures the college’s ability to register students in a smooth manner.

17. Response to Diverse Population* *Measures the college’s ability to enroll student with disabilities, commuters, part-time students, and older, returning students.

18. Safety/Security* *Measures the college’s responsiveness and effectiveness to personal safety and security on campus.

19. Service Excellence* *Measures the attitude of the college’s front-line staff toward students.

20. Student Centeredness* *Measures the extent to which the students feel welcome and valued.

21. Results of Three Individual Items

22. Meeting Expectations* *This item measures the extent to which Saint Joseph’s College has met students’ expectations.

23. Overall Satisfaction of Saint Joseph’s College* *This item measures the level of satisfaction a student has with SJC.

24. Enroll Again* *This item measures the likelihood of a student enrolling again at SJC. Figure 20 Would You Enroll Here Again? Mean Scores of the Probability Scale by Class Level