1. SUNY Approach SUNY System Update SUNY Smart Track 2014 and Beyond 2014 NYSFAAA Conference October 22, 2014

2. SUNY Approach SUNY System Update SUNY Smart Track Initiatives - SUNY Smart Track Award Letter SUNY/Nelnet Early Withdrawal Project Patti Thompson, Asst. Vice Chancellor Student Financial Aid SUNY System Administration

3. SUNY Approach SUNY Smart Track Award Letter SUNY Smart Track Financial Literacy Website SUNY Smart Track Student Engagement SUNY Smart Track/Nelnet Student Withdrawal Project Smart Track Initiatives

4. Smart Track Delivered 2013/14 and 2014/15 Smart Track Award Letters (Delivered) SUNY Smart Track Financial Literacy Website (Delivered) SUNY Smart Track Student Engagement (Phase 2 – In Production)

5. SUNY/Nelnet collaboration on targeted default prevention study focusing on students who withdraw before program completion – highest risk 15 Campuses participating with approximately 1150 students to-date Campuses report borrower withdrawn status ASAP and Nelnet immediately contacts borrowers multiple times during grace period Return to school stressed and individualized loan counseling provided Study being conducted to determine if this has positive impact on repayment/default prevention Early results are favorable SUNY Smart Track/ Nelnet Student Withdrawal Project

6. Student Engagement Project SUNY Smart Track Student Engagement Bill Cavin, SUNY Smart Track Program Coordinator SUNY System Administration

7. Student Engagement Project Smart Track Student Engagement Project involves using NSLDS reporting data to extract student loan borrower information to establish a proactive communication platform to promote retention, financial literacy and prevent student loan default Initial cohort of students - 1 st time/ Freshman loan borrowers receive emails based on a Student Engagement Plan developed collaboratively by school and SUNY System

8. Student Engagement Project SUNY Smart Track Student Engagement Email Platform: Developed and maintained in-house All emails customized and sent in-house 5 SUNY Campuses participating: Niagara Community College, SUNY Fredonia, SUNY Ulster, Corning CC and Cayuga CC

9. Student Engagement Project 2 NSLDS Reports currently used for SUNY Smart Track Student Engagement: 1.School Portfolio Report (SCHPR1) contains school codes, student’s name, amount borrowed, and dates of origination. However does not include student’s demographic data such as email address or physical address 2.Borrower Demographic Report( SCHBR1) includes basic borrower information name, addresses, email but not loan data

10. Student Engagement Project 1 st – time Freshman loan borrowers are identified/confirmed On a monthly basis school requests the required NSLDS Reports, using designated parameters, and uploaded to SUNY System SUNY System generates concise Smart Track Student Engagement email communications which were developed in collaboration with System Project Staff and the school

11. Student Engagement Project Schools have ability to proactively send messages with resource links to all DL borrowers-on topics such as financial literacy, academic services and /or on-campus events

12. Examples of NCCC Student Engagement Messages Emails have embedded links to school web pages and social media… Readable on laptop, phone or tablet/ipad

13. Student Engagement Project Coming up next: 2 nd year borrower messages Delinquent Borrower messages – Delinquent Borrower Report (DELQ01) Includes all Demographic information needed but only on delinquent borrowers

14. SUNY Smart Track Financial Literacy Website Smart Track Financial Literacy Website Promote Across Campus and Track Student Use Scott Atkinson, Director of Enrollment Services, SUNY Brockport John Gottardy, Director of Financial Aid, University of Buffalo Jennifer Slader, Asst Director of Residence Life, SUNY New Paltz Nancy Johnson, TAP Certifying Officer, Corning CC

15. SUNY Smart Track Financial Literacy Website Smart Track Financial Literacy Website

16. Questions?