1. ANPSG 12 th Annual Australian National Parking Workshop 26 - 28 November 2008 Holiday Inn, Brisbane

2. Conflict Resolution Bill Turner Manager of the Operational Skills and Tactics Program Queensland Police Service.

3. ANPSG 12 th Annual Australian National Parking Workshop 26 - 28 November 2008 Holiday Inn, Brisbane

4. What is the Difference between Leadership and Management Steve Griffith Chief Executive Officer Griffith Consulting Group

5. Morning Tea

6. Leadership, Self Image and Change Steve Griffith Chief Executive Officer Griffith Consulting Group

7. Self Management, Stress & Public Perception Steve Griffith Chief Executive Officer Griffith Consulting Group

8. ANPSG 12 th Annual Australian National Parking Workshop 26 - 28 November 2008 Holiday Inn, Brisbane

9. Future Directions in Parking Adrian Tosone Product Manager Tenix Solutions Pty Ltd

10. Lunch

11. Official Close of 12th National Parking Steering Group Workshop - ANPSG Matthew Tyrrell Chairman Australia National Parking Steering Group (ANPSG)

12. ANPSG 12 th Annual Australian National Parking Workshop 26 - 28 November 2008 Holiday Inn, Brisbane