1. EG Medical Systems Maintenance BU MEDICAL SYSTEMS Service Department Scope  Service Department offers after sales service for products sold by EG Medical Systems.  Service department take care with following products: 1.Dialysis Machines from Fresenius Medical Care 2.Multifiltrate Machines from Fresenius Medical Care 3.Central Delivery Systems for manufacturing the concentrate in-house and distribute it to Dialysis Machines from Fresenius Medical Care 4.Water Treatment Units with its spare parts and consumables from Fresenius Medical Care and other European and American suppliers.  Service Department Team consists of 65 qualified Engineers and Technicians which equipped with required product knowledge, Tools and measuring tools.

2. EG Medical Systems Maintenance BU MEDICAL SYSTEMS Service Department Values  Service Department offers Consultancy (deals with experts) to its customer through: 1.Supporting our customer to make design and supply all medical solutions. 2.Evaluation of medical devices upon customer request. 3.Calibration certificate for all machines of Fresenius Medical Care.  Due EG medical systems enjoy high qualifications and long history in the field, the service department team is offering turnkey service.  Full coverage for all Egypt via qualified 65 engineers & technicians.  The service department delivers the highest quality to our customer through : 1.Response time within 24 Hours (MTTR) 2.Control and monitoring performance sheet of Machines (MTBF) 3.Original and reliable spare parts stock. 4.Preventive and corrective maintenance

3. EG Medical Systems Maintenance BU MEDICAL SYSTEMS Haemodialysis Building through EG

4. EG Medical Systems Maintenance BU MEDICAL SYSTEMS ProductsProject Engineering Technical ServiceQuality Service FWT Product Centre

5. EG Medical Systems Maintenance BU MEDICAL SYSTEMS Validation Program IQOQPQ Monitoring Phase

6. EG Medical Systems Maintenance BU MEDICAL SYSTEMS - 6 - Documentation Validation program IQ (Installation Qualification) = “as built” documentation –system flow diagrams and layout, –log books and operator's manuals –Validation plan OQ (Operation Qualification) = system start-up –test records; –set-up record; –calibration schedule; –sampling procedures; –maintenance and monitoring plans; –record of operator(s) training PQ (Performance Qualification) = demonstration of a consistent pattern –test records; –chemical and microbial analyses; –key performance indicators [for example, pretreatment efficiency, reverse osmosis (RO) recovery/rejection rate, etc.]; –(initial) trend analysis.(ref ISO 23500:2011 Ch. 6)