1. ENG102 by Dr. ZAFER PARLAK 1 NONVERBAL COMMUNICATION INNATE AND CULTURAL INFLUENCES ON EMOTIONAL EXPRESSIONS

2. 2ENG102 by Dr. ZAFER PARLAK NONVERBAL COMMUNICATION Includes Includes - facial expressions, -tones of voice, -gestures, -eye contact, -spatial arrangements, -patterns of touch, - expressive movement, -cultural differences - other "nonverbal" acts

3. 3ENG102 by Dr. ZAFER PARLAK “If you speak, people will understand who you are people will understand who you are in five minutes; if you don’t, if you don’t, in ten minutes.” (Turkish proverb)

4. 4ENG102 by Dr. ZAFER PARLAK When a message is both verbal and non-verbal, the non-verbal message may have more impact on the receiver than the words alone…

5. 5ENG102 by Dr. ZAFER PARLAK “Acts [and faces] speak louder than words.”

6. 6ENG102 by Dr. ZAFER PARLAK

7. 7 ?

8. 8 NAME THE EMOTIONS

9. 9ENG102 by Dr. ZAFER PARLAK PENSIVE, SELF RELIANT?

10. 10ENG102 by Dr. ZAFER PARLAK Is there something tragic?

11. 11ENG102 by Dr. ZAFER PARLAK Would you trust her?

12. 12ENG102 by Dr. ZAFER PARLAK Telling lies, bored, scared ?

13. 13ENG102 by Dr. ZAFER PARLAK ????? What are basic emotions? What are basic emotions? Are facial expressions innate and universal? Or are they learned culturally? Are facial expressions innate and universal? Or are they learned culturally? How do people show fear, joy, anger, suprise, boredom... in different cultures? How do people show fear, joy, anger, suprise, boredom... in different cultures?

14. 14ENG102 by Dr. ZAFER PARLAK MESSAGES Total Impact of a Message Total Impact of a Message -Words = 7% -Facial expressions = 55% -Vocal tones = 38%

15. 15ENG102 by Dr. ZAFER PARLAK THE HUMAN MASK “Beware people whose bellies do not move when they laugh.” “Laugh, so that no one will understand what you really think.”

16. 16ENG102 by Dr. ZAFER PARLAK THE HUMAN MASK Are facial expressions reliable? Are facial expressions reliable? What is a fake smile / laugh? What is a fake smile / laugh?

17. 17ENG102 by Dr. ZAFER PARLAK Is her smile fake or genuine ?

18. 18ENG102 by Dr. ZAFER PARLAK THE HUMAN FACE People “read our face” rather than listening to us. People “read our face” rather than listening to us. The face is the "organ of emotion," and we constantly read faces to understand what others are feeling. The face and eyes contain powerful clues about our emotions.

19. 19ENG102 by Dr. ZAFER PARLAK THE HUMAN VOICE People “read" our voices rather than listening to what we say. People “read" our voices rather than listening to what we say. Our voice reveals our Our voice reveals our -gender, -age, -geographic background, -level of education, -native birth, -emotional state, -our relationship with the person spoken to.

20. 20ENG102 by Dr. ZAFER PARLAK FOR EFFECTIVE COMMUNICATION SOFTEN Your Approach to People Smiling Smiling Open Posture Open Posture Forward Leaning Forward Leaning Territoriality (coming closer) Territoriality (coming closer) Eye Contact Eye Contact Nodding and Remembering Names Nodding and Remembering Names

21. 21ENG102 by Dr. ZAFER PARLAK "If you had a hundred masks upon your face, your thoughts however slight would not be hidden from me.“ --Dante Alighieri (Purgatorio, Canto XV). face