1. Enterprise search: 2010 & beyond Nick Patience Research Director, Information Management The 451 Group

2. Agenda Introduction Why do people buy? Why do they think search is broken? How big is the market? Who are the leaders? The future Conclusions

3. The 451 Group Founded in 2000 35 analysts with deep domain expertise Syndicated research, advisory services, conferences Offices in NYC (HQ), London, Boston, San Francisco, Washington, D.C. Focus on trends in enterprise IT –From a business & technology perspective –From an M&A perspective Customers: end users, VCs, investment banks, vendors

4. Why do people buy enterprise search tools? Because finding the right piece of information at work can be hard

5. Why do people buy enterprise search tools? Because finding the right piece of information on a website can be hard

6. Why do people buy enterprise search tools? Because they have to….

7. Why do people buy enterprise search tools? Because they have to….

8. Why does enterprise search fail? Users haven’t caught up with what’s possible technically

9. Why does enterprise search fail? Not seen as mission critical

10. Why does enterprise search fail? Lack of ongoing testing & tweaking

11. Why does enterprise search fail? It’s hard to do! Security Messy data Ranking unclear

12. How do avoid failure Make it someone’s job Know your content Test & tweak

13. Why do people buy enterprise search tools? Because they have to….

14. Enterprise search & text analysis market We estimate that the enterprise search and text analysis markets generated revenues of $1.3bn in 2009 and will grow at a compound annual rate of 22.1% through 2013 to reach $2.8bn. Revenue & growth expectations ($M): 2009-2013

15. Enterprise search market We estimate that the enterprise search market generated revenues of $1.1bn 2009 and will grow at a compound annual rate of 22.2% through 2013 to reach $2.5bn. Revenue & growth expectations ($M): 2009-2013

16. Enterprise search market – the vendors

17. Market leaders Top 5 vendors for search and text analysis (in alphabetical order) Top 5 vendors account for 65%+ of revenue

18. Search based applications ManufacturingCommerceCall centers

19. Search-based applications Manufacturing Commerce Call centers

20. Data Warehousing

21. Information governance Archiving E-DisclosureRecords & storage management

22. Open source

23. Conclusions Bad news: Corporate culture changes needed Good news: Information retrieval more important than ever Bad news: Market growth steady, not spectacular Good news: New growth drivers arriving shortly

24. It may not be called search

25. Twitter: NickPatience Blog: Too Much Information http://blogs.the451group.com/information_management/ nick.patience@the451group.com http://www.the451group.com Questions?