1. Kevin Kampa-Team Leader Heather Kennedy Seth Karkela Jana Kemmet

2. Goals:  Understand the role of teamwork in an organization  Recognize similarities\differences of teamwork in various industries  Build teamwork and communications skills in a virtual setting

3. Organizations & Contacts  UnitedHealth Group (Joann Dornhecker, Site Director)  Peterson Regional Medical Center (Sheila Kampa, R.N.)  Buca, Inc. (Frank Beaton, General Manager)  Andover Fire Department (Dan Winkel, Fire Chief)

4. Questions: 1  When building a group/team, how do you determine the number of participants?  How do you determine the length of time to keep teams together?  Do you take personality types into consideration when selecting participants?  How are participants of a group selected?  In general, are teams more productive than a manager assigning individual tasks?

5. Questions: 2  When are teams more productive than assigning individual tasks?  How often do you have conflicts within teams?  How do you manage the conflicts within teams?  What do you find are the pros of working in teams?  What do you find are the cons of working in teams?  Do you feel the benefits outweigh the downfalls of teams?  Why do you feel that is?

6. Questions: 3  Do you find that the same people do most of the work in teams?  How do you make sure all of the team member’s participate in the team?  How do you handle situations where members are still not participating after those measures?  Do you find that teams need to be motivated?  How do you motivate teams?  What kind of advice would you give to new managers about working in teams?

7. Medical Teams Interviewee: Sheila Kampa, R.N. Peterson Regional Medical Center Why teams  Team members are usually very motivated  Team support allows a more efficient use of member’s time  Teams are better able to fill voids in emergency situations  Interdependence of tasks keeps all team members participating  Diversity of knowledge, abilities, and ideas allow teams to solve a variety of problems

8. Medical Teams Interviewee: Sheila Kampa, R.N. Peterson Regional Medical Center Setting up a team  Design teams with balance  Weigh team needs against an individual’s strengths  Have enough members to accomplish the team goal  Look for leadership qualities in team members  Keep team together as long as progress is being made

9. Medical Teams Interviewee: Sheila Kampa, R.N. Peterson Regional Medical Center Team challenges  Communication is through gestures, talk, and meetings  Medical teams are cohesive with little conflict  Downfalls are overcome through diverse knowledge base  Must put trust in others  Reconfirming importance of team motivates a team Interviewed by Kevin Kampa

10. Insurance Teams Interviewee: Joann Dornhecker, Site Director UnitedHealth Group Why teams?  Working in teams enhances employee involvement  Encourage out-of-the-box thinking  Teams provide more global view  Slower but better results

11. Insurance Teams Interviewee: Joann Dornhecker, Site Director UnitedHealth Group Building the team  Participants are selected by : skill set, availability, and willing to participate  Ground rules and a good team leader encourage the team members  Make the effort to include everyone  Enforce the importance of task  Constant encouragement

12. Insurance Teams Interviewee: Joann Dornhecker, Site Director UnitedHealth Group Challenges and conflicts  Teams communicate verbally and virtually  Through email, instant messenger, and WebEx  Team leaders settle team conflict  Negotiations settle team conflict Interviewed by Heather Kennedy

13. Food and Beverage Teams Interviewee: Frank Beaton, General Manager Buca, Inc. Reasons for Teams  More efficient service  Enhanced guest satisfaction  Well equipped to handle a variety of situations

14. Building the Team  Members Participate for short periods of time, but many times per night  Leader is liaison between management and team members  Members selected with complimentary skill sets and personalities in mind  Leader may assign members many different roles Food and Beverage Teams Interviewee: Frank Beaton, General Manager Buca, Inc.

15. Motivation and Participation  Income is a key motivator in participation  Participation can increase future involvement in large party service  Tight social bonds encourage and reduce conflict  Self-policing, requiring less motivation by management Interviewed by Seth Karkela, Duluth Business University Food and Beverage Teams Interviewee: Frank Beaton, General Manager Buca, Inc.

16. Emergency Teams Interviewee: Dan Winkel, Fire Chief Andover Fire Department Why Teams?  Quicker results to the goal  Support system to stay focused on the task  Learning from one another as a team  Sense of community

17. Building the Team  Need to work well under pressure, no room for conflict  Who is available, rely on volunteers and those involved within the community  Capability to handle the tasks given on short notice Emergency Teams Interviewee: Dan Winkel, Fire Chief Andover Fire Department

18. Challenges & Conflicts  Good team leaders take charge to solve issues  Different viewpoints on how to complete tasks and moving forward to complete the task  Little conflict with this type of team/organization Interviewed by Jana Kemmet Emergency Teams Interviewee: Dan Winkel, Fire Chief Andover Fire Department

19. Similarities  Teams produce better results  Team leaders play key role  Teams are adaptable, with an internal balance  Teams should be built with a complimentary skill set  Generally the teams were self motivated and offered a diverse knowledge base

20. Differences  Methods of motivation varied slightly  The time spent in teams varied among the industries  Teams are built for a variety of reasons  Virtual communication was found in the insurance industry

21. Lessons Learned  Complimentary skill sets and similar goals reduce conflict  Teams are used frequently across different industries  Team management/participation techniques  Overall, teams are a useful way to accomplish goals  All communication types have a large impact

22. Implications  Teamwork affects our everyday lives  Employee bonds are strengthened through teamwork  Teamwork extends and strengthens our communication skills  Teamwork has a positive effect on our social bonds

23. Final Thoughts  Teamwork is found in many settings  Teamwork is a foundation for communication and success  Virtual teams are just as productive if properly managed  Virtual teams need creative members