1. pdas: rick peterson marc scarborough Rice University unsupportable(?) supporting the

2. Copyright Statement "Copyright Rick Peterson and Marc Scarborough 2007. This work is the intellectual property of the authors. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the authors. To disseminate otherwise or to republish requires written permission from the authors."

3. goals: (marc) 1 - share the complexity 2 - explain the technology & offer options (rick) 3 - open discussion on your solutions (the group)

4. pdas

5. Let’s start with “p”

6. personal

7. pertaining to persons, as opposed to things *from wiktionary.org

8. d

9. digital

10. 1. Having to do with digits (fingers or toes); performed with a finger.* *from wiktionary.org

11. a

12. assistant

13. 3. A software tool that provides assistance in some task.* *from wiktionary.org

14. which gives us…

18. and makes

19. life

21. complex

22. and supporting

23. pdas

24. challenging

25. but…why??

26. first…

27. pdas

28. personal

29. VIP

31. another VIP

33. and it’s the eighth deadliest sin

34. envy

35. and when the VIP arrives

39. oh no, not another BLACKBERRY user

40. unless of course they’re running

42. in which case

44. (but that’s another story)

45. but if they’re are using, let’s say

47. there may be issues

48. with over the air (OTA) sync contacts email calendar tasks

49. and any 3rd party software Consilient Notify.net Others?

50. with duplicate(ing) contacts

51. with weird calendar events

52. added costs, models, and ROI

53. and with people expecting perfection

54. bottom line?

55. these issues/complexities

56. are nothing if

57. VIP

58. wants

60. second…

61. pdas

62. digital

64. have to do digital things

65. -create, send, receive email -manage contacts -make and keep appointments

69. digital information access Personal preference +

70. in a world of…

71. approx. 1 BILLION cellular phone subscribers

72. where approx. 40% replace phones EACH YEAR

73. and where all smartphones will DO wireless: email web calendar contacts tasks

74. there exists complexity

75. oh - and 1% of that market by 2008 will be owned by…?

77. THAT will play well with the enterprise

78. which leads us, finally…

79. pdas

80. assistant

82. need for more capable assistants

83. with enterprise tie-in

84. what can help?

85. Web 2.0 & pdas? from http://www.oreillynet.com/pub/a/oreilly/tim/news/2005/09/30/what-is-web-20.html

86. mix, match, and mutate

87. “build applications that harness network effects to get better the more people use them.” tim o’reilly from http://www.oreillynet.com/pub/a/oreilly/tim/news/2005/09/30/what-is-web-20.html

93. p - personal preference a - an enabled assistant d - digital info needs

94. more features and more capability in the pda’s future

95. and it’s up to us to help

96. Now… Marc proper homage duly given to Dick Hardt, CEO of sxip.com and his presentation/style at: http://identity20.com/media/OSCON2005/ from which some of the style of this presentation has shamelessly been stolen

97. Supporting the PDA at Rice University Marc Scarborough (marcs@rice.edu) Rick Peterson (rick@rice.edu)

98. In This Issue Why PDAs are hard to support Challenges we face at Rice Our available options What we did at Rice What you can do More resources and Q&A Applause

99. Why is supporting PDAs so hard? Different devices require different back end systems to function –Exchange, Blackberry Enterprise Server, etc Cell providers offer little to no help –Most assume the back end is there and well understood There are so many devices –People choose devices before deciding on services –Not just cell phones anymore

100. Why is this so hard for Rice? No Blackberry Enterprise Server (BES) –Rice uses Oracle Calendar –BES does not “synchronize” with Oracle Microsoft Exchange is an alternate, fee-based service for our users –Rice uses more traditional email services (Cyrus) Money –Devices, Data Plans, Licenses are all expensive

101. Options for Oracle and traditional Unix email Oracle does offer some sync options –SyncML (“wireless” pull) –PocketPC and Palm Sync Clients (“tethered”) Most smartphones now have full IMAP(s) email clients –There are also many third party email clients

102. What is SyncML? SyncML is an open standard designed to synchronize information across multiple types of networks to and from multiple types of devices and platforms. –Non-vendor, non-os, non-application specific –Works over standard networks (wired, wireless, cell, etc) and protocols (HTTP(s), SMTP, etc)

103. Calendar Server Web Server SyncML - Like HTML, but for PIM Internet HTML Over TCP/IP SyncML Over TCP/IP

104. Support for SyncML

105. The Compatibility Question Rice Technologies –We now know what services we can offer IMAP, SyncML, ActiveSync –We now know more about the mobile devices Windows Mobile, Palm, Blackberry, Symbian (iPhone?) Push vs Pull –Push Server-initiated synchronization, like Blackberry (instant email) –Pull Client-initiated synchronization, like traditional email (checking every 15 minutes)

106. Compatibility Chart - Dash Oracle and Cyrus T-Mobile Dash (1) Microsoft Exchange, (2) Blackberry Enterprise Server, (3) Requires third party software,(4) Investigating possible option Cingular Blackjack

107. Compatibility Chart - Dash Microsoft Exchange (1) Microsoft Exchange, (2) Blackberry Enterprise Server, (3) Requires third party software,(4) Investigating possible option T-Mobile Dash Cingular Blackjack

108. Compatibility Chart - Treo 680 Oracle and Cyrus Cingular Treo 680 (1) Microsoft Exchange, (2) Blackberry Enterprise Server, (3) Requires third party software,(4) Investigating possible option

109. Compatibility Chart - Treo 680 Microsoft Exchange Cingular Treo 680 (1) Microsoft Exchange, (2) Blackberry Enterprise Server, (3) Requires third party software,(4) Investigating possible option

110. Compatibility Chart - BB 8100 Oracle and Cyrus BlackBerry 8100 (1) Microsoft Exchange, (2) Blackberry Enterprise Server, (3) Requires third party software,(4) Investigating possible option

111. Compatibility Chart - BB 8100 Microsoft Exchange BlackBerry 8100 (1) Microsoft Exchange, (2) Blackberry Enterprise Server, (3) Requires third party software,(4) Investigating possible option

112. How can I prepare? Know what technologies the services you currently offer use Become familiar with what technologies are compatible with which services Develop consistent responses to similar questions Educate and train IT Support Staff

113. Push Services - Beyond the Blackberry Microsoft Exchange ActiveSync –Great for those with Exchange servers –Includes some non-Microsoft devices (Symbian, Palm) Third-party –Offerings from Consilient, Good and IntelliSync –Multi-device support ASP/Hosted –NotifyLink

114. Third Party Products and Services ASP/Hosted –NotifyLink (Blackberry) –Motorola GoodLink (Mulitdevice) –Nokia Intellisync (Multidevice) Client Support –Synthesis AG (SyncML for Windows Mobile and Palm) –Nexthaus (SyncML for Blackberry)

115. Third Party Products and Services Email Clients –Snappermail (IMAP for Palm) –ProfiMail (IMAP for Windows Mobile and Symbian)

116. Links SyncML –http://www.openmobilealliance.org/tech/affiliates/syncml/syncmlindex.htmlhttp://www.openmobilealliance.org/tech/affiliates/syncml/syncmlindex.html Consilient –http://www.consilient.com/http://www.consilient.com/ NotifyLink –http://www.notifycorp.com/http://www.notifycorp.com/ Synthesis AG –http://www.synthesis.ch/http://www.synthesis.ch/ Nexthaus –http://www.nexthaus.com/http://www.nexthaus.com/ Snappermail –http://www.snappermail.com/wireless/email/http://www.snappermail.com/wireless/email/ ProfiMail –http://www.lonelycatgames.com/?app=profimailhttp://www.lonelycatgames.com/?app=profimail Motorola Good –http://www.good.com/corp/index.phphttp://www.good.com/corp/index.php Nokia Intellisync –http://www.usa.nokia.com/A4179064http://www.usa.nokia.com/A4179064

117. Thank you! Any solutions to share?