1. Question 1Which method do you prefer to book appointments? In Person23% Phone97% On line30% Question 2How easy is it to get through? Haven’t TriedVery EasyFairly EasyNot Very EasyNot at all Easy On the phone7%87%6%0%0% To Doctor52%30%16%2%0% Question 3In the last 6 months have easy have you found the following? Haven’t TriedVery EasyFairly EasyNot Very EasyNot at all Easy See a doctor urgently 43%37%20%0%0% Book appointment ahead 7%73%20%0%0% Choice of Doctor 20%40%30%10%0% Seeing a Nurse 57%37%6%0%0% Question 4How clean is the surgery? Very clean93% Fairly Clean7% Not very clean 0% Not at all clean0% Question 5How helpful do you find the receptionists? Very 83% Fairly13% Not very4% Not at all0% Queen Camel Medical Centre Survey 2013 Page 1 of 5

2. Question 6 How long did you wait after you appointment? On time10% Under 5 mins17% 5 to 15 mins57% 15 to 30 mins16% Over 30 mins 0 Question 7How satisfied are you with the opening hours at your surgery? Very80% Fairly17% Neither sat/dissat 3% Question 8OOH preference Every Saturday am 57% Late Evening only0% Early mornings only0% Mixture30% No preference13% Question 9Have you always been a patient in Queen Camel? Yes 40% No60% Question 10If you have experience of other surgeries is Queen Camel: Significantly better53% Slightly better3% No different3% Slightly worse 0% No experience of other 40% Page 2 of 5

3. Question 11Do you have confidence in the doctor you see? Yes Definitely94% Yes to some extent.6% No not at all0% Question 12In general, how satisfied are you in the care you get at Queen Camel? Very Satisfied92% Fairly Satisfied8% Neither satisfied nor dissatisfied0% Question 13Would you recommend the surgery to a family member who moved to the area? Yes100% Might 0% Probably not 0% Definitely not 0% Four questions about attitudes to services rather than making actual choices. Patients asked to mark a line from 0 to 10. Question 14 Is it more important to be seen on time or be given more time when you need it? Seen on time.................................................................................................7.8...............................Longer time in appt Question 15Do you prefer a surgery which is ultra efficient and clinical or relaxed and friendly Efficient ………………………………………………………………6.5………………………………….Relaxed Page 3 of 5

4. Question 16Would you prefer all consultations to be by phone and for the doctor to decide if you need an appointment or would you prefer to have a choice? All Phone.………………………………………………………………………………………………..9.3…..Choice Question 17Is it more important o see any doctor but be open all hours or have restricted hours as now and more continuity with a doctor? Open all hours …………………………………………………………………………..……8.5……………Continuity Demographics Female67% Male33% Under 183% 18 to 24 3% 25 to 34 0% 35 to 44 3% 45 to 5422% 55 to 6420% 65 to 7422% 75 to 8420% 85+ 7% Recipients chosen by using their practice numbers. The choice was made using a random number generator. Where the number chosen no longer existed a further number was chosen. 100 Questionnaires sent out by post with SAE for reply. 64 replies = 64% response Page 4 of 5

5. Comments 56 % respondents added comments 40% were of a general complimentary or positive nature Such as “I have worked in most of the surgeries in the area and Queen Camel stands out due to its community approach”. 4 negative or suggestions Dispensary Opening hours are difficult if you work 9 to 5 When one of the doctors retires could we have a full time female partner? One comment about the wide variance in performance of the doctors with only Dr Taylor providing an excellent service “One doctor dismisses my long term worries, otherwise I am very happy” Note on the unclean surgery comment The people who found the surgery only fairly clean may have followed in someone in weliingtons. (we do have problems with some people and wellington boots in bad weather) Page 5 of 5