1. CAMEL Communities of Practice: Tacit knowledge - reflections We know more than we can tell (Polanyi, 1962) If we want to find out whether what we know and do is effective, or indeed if we want to test knowledge, then we need a way to draw upon the tacit as well as explicit nature of that knowledge. Research…. should draw upon the wealth of professional knowledge that resides within the people who work in the sector. Hillier and Jameson (2003) Empowering Researchers in FE. Stoke on Trent: Trentham.

2. We know more than we can tell: tacit/explicit knowledge of e-learning policy/practice explicit knowledge and policies tacit knowledge of real situation re. staff, students, culture and use of resources in organisations

3. CoP R&D to improve e-learning management of change process Tacit knowledge creation process linked to CoP R&D: jointly investigate and externalise tacit knowledge to create new explicit knowledge Explicit CoP process

4. CoP research & development as an intervention process to improve professional practice: Jameson, J., and Hillier, Y. (2003) Researching Post Compulsory Education. London: Continuum. Hillier, Y and Jameson, J (2003) Empowering Researchers in FE. Stoke on Trent: Trentham. existing practice CoP R&D – analysis – reflection recommendations dissemination impact improvements in practice

5. 1 Knowledge overt to all - OPEN 3 Knowledge hidden to externals but overt to internal people HIDDEN e-Learning CAMEL Johari Windows: 2 Knowledge overt to externals but hidden from internal people BLIND 4 Knowledge almost entirely hidden from all UNKNOWN

6. 2 BLIND Knowledge overt to externals but hidden from internal people CAMEL e-learning Johari Windows: 1 Knowledge overt to all - OPEN 3 Knowledge hidden to externals but overt to internal people HIDDEN 5 More knowledge made available 6 More knowledge made available 4 Knowledge almost entirely hidden from all UNKNOWN

7. Question: In a trusting CoP environment, how far is it useful to put cards on the table to improve e-learning practices linked to management of change? How can we ensure this process is beneficial and not too painful?