2. Unit 6 – Requests & Complaints Class 1 – At the restaurant English Works

3. Opposites – Warm up Undercooked Sour spicy sweet overcooked clean happy dirty mild undercooked sour dirty sour undercooked mild unhappy

4. Unit 4 WEBEX cisco.webex.com Session numbers: Morning: 205 798 870 Afternoon: 208 121 741 Password: 123

5. At the end of this lesson I’ll be able to: Answer a request at a restaurant. Use new vocabulary words to make requests & complaints Know people who work at the restaurant.

6. People at the restaurant : What do they do? People at the restaurant : What do they do? The waiter serves the customers. The manager manages the restaurant. The bartender prepares drinks. The cook cooks the meals.

7. Opposites Vocabulary Undercooked Sour spicy sweet overcooked clean happy dirty mild undercooked sour dirty sour undercooked mild unhappyy angry

8. Opposites game The food is spicy.The food is ___________________. My soup is cold.My soup is ___________________. This plate is dirty. This plate is __________________. My steak is overcooked. My steak is __________________. My caipirinha is sour.My caipirinha is _____________. mild hot clean undercooked sweet

9. Unit 6 - Vocabulary Request Complaint What does request mean? What does complaint mean? http://translate.google.com.br/ The client is asking for something. The client is discontent about something.

10. Vocabulary - Is It a Request or Complaint? Request Complaint Tourist: Could I have a glass of water with ice? Waiter: Sure. Tourist: This beer is warm! Waiter: I am sorry sir. I will bring another one. Dialogue 1 Dialogue 2

11. Complaints Short Dialogues Tourist: Please, could you change my plate? This one is ______. Waiter: Ok. I will change it now. Tourist: Argh! My caipirinha is too ___________. Waiter: Ok. I will talk to the bartender. Tourist : I am not happy, this beer is ____________. Waiter: Ok. I will talk to the bartender. Tourist : My steak is ________. Waiter: OK. I will talk to the cook. warm – sweet – undercooked - dirty

12. Unit 5 – Class 2 Let’s Practice! moodle.pracadoconhecimento.org.br Go to: Unit 6, Class 1 Senha Padrão: ab123456

13. Unit 6 – Ordering a Steak. Tourist: I would like a steak. Waiter: How would you like it cooked? Would you like it rare, medium or well done? Tourist: I like it medium rare. Waiter: OK.

14. Unit 6 – Ordering a Steak Tourist: Excuse me. I ordered my steak medium rare, but it is rare. Waiter: Oh, I am sorry sir. I will talk to the cook. Tourist: Thank you! … Waiter: Here it is. Steak medium rare. How do you like it now? Tourist: It’s perfect. Thank you!

15. Unit 6 – Caipirinha Request Tourist: I would like a capirinha. Waiter: How would you like your caipirinha? Sweet or sour? Tourist: I like it sour. Waiter: OK.

16. Unit 6 – Caipirinha Complaint Tourist: I ordered my caipirinha sour, but it is very sweet. Waiter: Oh, I am sorry. I will talk to the bartender. Tourist: Thank you. Waiter: Here you are. Sour caipirinha. How do you like it now? Tourist: It’s much better. Thank you.

17. Picture Prediction

18. Let’s practice – … after ordering Tourist: Excuse me. I ordered a mild Moqueca, but it’s really spicy! Waiter: Oh! I am sorry. I will talk to the cook. Tourist: Please. Waiter: Here you are! The cook sent you a mild Moqueca. Tourist: Oh, thanks. Waiter: How do you like it now? Tourist: It’s much better. Thank you.

19. Dialogue Practice - Request Tourist: I would like ___________. Waiter: How would you like your________? Tourist: I like it _________. Waiter: OK.

20. Dialogue practice Complaint Tourist: I ordered my ________, but it is __________. Waiter: Oh, I am sorry. I will talk to ________. Tourist: Thank you! Waiter: Here you are. ______________. How do you like it now? Tourist: It’s much better. Thank you!

21. Now I can: Be able to answer to a request at a restaurant. Use new vocabulary words to make requests & complaints Know people who work at the restaurant.

22. Thank you !!!!