1. South-South Learning Exchange Visit – Bangalore, India Improving Services Delivery for Public Sector and Efficiency in the private sector through ICT skills development Mozambique

2. South-South Learning Exchange Visit – Bangalore, India Outline of Presentation 1.Project Note Summary; 2.Mozambique ICT Context; 3. ICT Skills Development; 4.BPO for Government and Private Sector

3. South-South Learning Exchange Visit – Bangalore, India Project Summary  Country/Region: Mozambique  Project Location: Mozambique Information and Communication Technology (MICTI)/ Ministry of Science and Technology of Mozambique  Project Title: Improving Services Delivery for Public Sector and Efficiency in the private sector through (a) ICT skills development and (b) BPO for government  Estimated Cost (Over 3-5 years): 5,000,000 USD  Sponsor(s): World Bank, Government, Private Sector and Donors.  Possible Executing Agency: MICTI, UEM, Instituto de Educacao em Gestao (IEG),PIREP  Sector: Industry and Education

4. South-South Learning Exchange Visit – Bangalore, India Context in Mozambique  Mozambique has developed the following instruments:  ICT Policy  Strategy for Implementation of the ICT Policy  E-Government Strategy  Mozambique Science, Technology and Innovation Strategy (MOSTIS)  E-Legislation ( not yet adopted)

5. South-South Learning Exchange Visit – Bangalore, India Current IT Infrastructure  National wide fiber backbone;  2 mobile operators of which one provides 3G services;  Third operator to be licensed this year  SEACOM fiber cable landing station under construction. Cable to be operational in June 2009;  E-government network in operation  E-sistafe  Science Park Project in the process of implementation:  Land Allocated; first building to start construction soon this year  Mozambique Research and Education Network being deployed;

6. South-South Learning Exchange Visit – Bangalore, India ICT Skills Development  IT Competencies  Database administrators (certificate)  Database programmers (bachelor)  Network engineers (certificate)  IT maintenance technicians (certificate)  System analysts (bachelor)  Network security (certificate)  Multimedia programming  Web based application programming  Internet services engineers  Business and entrepreneurial Competencies

7. South-South Learning Exchange Visit – Bangalore, India Current Provision of ICT Skills  UEM Center for Informatics  Cisco certified network associate (CCNA) (12 seats, 3 months)  Database administration  Computer hardware maintenance  Project planning  ISCTEM CCNA (20?)  ISUTC CCNA (?)

8. South-South Learning Exchange Visit – Bangalore, India Current Provision of ICT Skills  Cento de Processamento de Dados (CPD)  Database administrators (100, 15 months program)  Networking program (100, 15 months program)  Mozambique Information and Communication Technology Institute (MICTI, 60 students, certificate)  Oracle database administration  Cisco CCNA (20)  Web development and Networking (18 mon Program)  Multimedia programming (18 months program)  TOTAL < 200 per year

9. South-South Learning Exchange Visit – Bangalore, India ICT Skills Development  How to increase the training capacity from 200 to 1000 per year? What are the binding constraints:  Lecturers  Labs and equipment  Courses in Portuguese  Business model  Collaborate with NASSCOM  More private provision of IT skills  Possible outsourcing to private training providers  Institutional and implementation Arrangement  MCT, CIUEM, MICTI, UTICTI

10. South-South Learning Exchange Visit – Bangalore, India BPO for Government  Potential services to be outsourced to a BPO company:  Document management;  Request for information for various standards documents;  Filing for various documents;  Tracking of status of applications;  Business model:  Government might invite companies to present proposals for services that can be provided through BPO

11. South-South Learning Exchange Visit – Bangalore, India Public Sector Services  Municipalities  Application for driving licenses;  Applications for IDs:  Passport  ID  NUIT ( tax ID number)  Social security

12. South-South Learning Exchange Visit – Bangalore, India Companies that can benefit from BPO Services  EDM (Mozambique Electricity Provision Company)  Aguas de Mocambique  TDM (Mozambique Telecommunication Company)  CFM (Mozambique Railways Company)  LAM (Mozambique Airway) etc…

13. South-South Learning Exchange Visit – Bangalore, India Possible Sources of Financing  Government  IDA existing portfolio  Technical and vocational education Project  Private Sector Development Project (approved)  Telecommunications (appraisal stage)  Higher Education Science and Technology (appraisal)  New IDA project?  Other donors 13

14. South-South Learning Exchange Visit – Bangalore, India Development of Software Solutions  Incubate companies that develop software solutions that can be provided to the public sector using BPO model;  MICTI through cooperation with NASSCOM will provide vocational training for students with 12 years of training e others from private, public companies to develop home applications to address internal needs; 14

15. South-South Learning Exchange Visit – Bangalore, India Obrigado!