2. What is Comensus?

3. Service user and carer involvement has been given prominence in health and social care services because of two separate but inter-related developments: 1. The growth of consumerism as a guiding principle within public services i.e service users seen to be customers not patients 2. The emergence of a number of service user/carer movements campaigning for more responsive services, a greater say in their own care and greater acceptance by wider society

4. Increased service user satisfaction Challenge to paternalism – Professionals no longer seen as prevalent voice Service user participation contributes to improved services that are user centred, responsive, flexible, open to challenge and accountable People are experts by their own experience and have valuable insights In line with government policy Participation gives people an active role that is essential to their recovery (possibly greater concordance in treatment)

5.  There have been growing policy drivers to 1. Involve service users in the care & support received  In adult’s social care  In children & young people’s social care 2. Involve service users/carers in educating student s 3. Key emerging themes in participation-service user/carer participation/choice/control

6. High Users have the authority to take decisions Users have the authority to take some decisions Users have an opportunity to influence decisions User views are sought before making decisions Decisions are publicised and explained before implementation Information is given about decisions made Low

7.  Voice for change  Currently fashionable  Long history  Rights, entitlements and improving services  … changing society as a whole?

8. David Keddie – Stakeholder Engagement Manager – Lancashire Care NHS Foundation Trust

9. Lou Rawcliffe

10. Simone Tomlinson

12.  Our Foundation Degree aims to give students  the opportunity to log at least 100 hours real  experience in a practice setting.  When your agency provides a placement it  enables students to:  Develop their skills in person-centred work  Place theory into practice experience to  support service users and your professional  staff  Become sector-ready employees  All of our students are aged 18 plus and have enhanced clearance  through CRB/DBS. At the start of their placement they will have  completed practice-focused modules in Care, Communication  Skills and Learning. All students will come with UCLan training and  certificates in First Aid, Moving and Handling and Safeguarding. 100 hours experience in your agency will help change a learner into a skilled practitioner.

13. COMENSUS Harrington Building, Room 207 University of Central Lancashire Preston PR1 2HE 01772 893818 Lmalihi-shoja@uclan.ac.uk