2. Quality training The carer’s perspective

3. Who are Carers? Carers are relatives and friends who support people: with a disability, mental illness-disorder chronic condition frail aged - including those in residential care.

4. Quality training initiatives Carer competencies and the industry training package Working with Carers (DVD/CD-Rom for services in community) Uniting Care - Sydney (residential aged care)

5. Why train workers about carers? Role of carer in community and residential care Caring in a changing environment Care workers and carers working together

6. Carers and competency training To be included in the Community Services Training Package training in knowledge-based skills balanced with carer sensitivity.

7. Working with Carers For DADHC, Home Care and DADHC- funded NGO services Induction and professional development of staff

8. Working with Carers CD Rom has facilitator’s manual and learner’s guide DVD includes 4 carers A training resource

9. CONTENT 1.Carers in Society 2.Why support Carers? 3. Who are carers? 4.Caring Experience 5.How to support carers

10. Family Carer Awareness Project Uniting Care - Sydney region Family carer education Staff orientation Key staff and managers education

11. Staff orientation Understanding the family carer’s perspective Communication with family carers Strategies for supporting family carers