1. CHAPTER 5 COMPLETING BUSINESS MESSAGES

2. True/False
______ If possible, it is better to revise a few days after completing a first draft rather than right away.
______The beginning and end of a message are the parts that have the most impact on an audience.
______ Hedging statements are used when the writer wants to avoid stating a judgment as fact.

3. True/False
______ If possible, it is better to revise a few days after completing a first draft rather than right away.
ANSWER: True. This lets you approach the material with a fresh eye.
DIFFICULTY: easy; PAGE: 92; OBJECTIVE: 1; TYPE: concept; AACSB: Communication
______The beginning and end of a message are the parts that have the most impact on an audience.
ANSWER: True. These sections are read first and make the most impact on the audience.
DIFFICULTY: moderate; PAGE: 92; OBJECTIVE: 1; TYPE: concept; AACSB: Communication
______ Hedging statements are used when the writer wants to avoid stating a judgment as fact.
ANSWER: True. Hedging statements are used when the writer wants to avoid stating a judgment as fact.
DIFFICULTY: moderate; PAGE: 95; OBJECTIVE: 3; TYPE: concept; AACSB: Communication

4. Fill-in the blank
The ______ of a document should summarize the main idea and leave the audience with a positive impression.
Unlike informative headings, ______ headings identify a topic but do little more.
To eliminate ______ sentences, you should avoid words such as “may” or “seems.”

5. Fill-in the blank
The ______ of a document should summarize the main idea and leave the audience with a positive impression.
ANSWER: Conclusion
DIFFICULTY: moderate; PAGE: 93; OBJECTIVE: 1; TYPE: concept; AACSB: Communication
Unlike informative headings, ______ headings identify a topic but do little more.
ANSWER: Descriptive
DIFFICULTY: difficult; PAGE: 94; OBJECTIVE: 2; TYPE: concept; AACSB: Communication
To eliminate ______ sentences, you should avoid words such as “may” or “seems.”
ANSWER: Hedging
DIFFICULTY: moderate; PAGE: 95; OBJECTIVE: 3; TYPE: concept; AACSB: Communication

6. Multiple Choice
All of the following are points to consider in making the design elements effective, except
strive for a number of decorative touches.
be consistent throughout the message regarding margins, type size, and typeface.
balance all of the visual elements.
pay attention to design details such as headings, column width, etc.
All of the following are ways of making your document design more effective except
being consistent.
maintaining balance.
using spell check.
being detail oriented.

7. All of the following are points to consider in making the design elements effective, except
strive for a number of decorative touches.
be consistent throughout the message regarding margins, type size, and typeface.
balance all of the visual elements.
pay attention to design details such as headings, column width, etc.
ANSWER: a. Pointers include: be consistent; balance text, white space and visuals; strive for simplicity; and attention to details.
DIFFICULTY: difficult; PAGE: 104; OBJECTIVE: 5; TYPE: concept; AACSB: Communication
All of the following are ways of making your document design more effective except
being consistent.
maintaining balance.
using spell check.
being detail oriented.
ANSWER: c. Although it is important to check for spelling errors, using spell check is not a method of improving the design of your documents.
DIFFICULTY: moderate; PAGE: 104; OBJECTIVE: 5; TYPE: concept; AACSB: Communication

8. FORMAT AND LAYOUT OF BUSINESS DOCUMENTS
APPENDIX A
FORMAT AND LAYOUT OF BUSINESS DOCUMENTS

9. Multiple Choice
1. The quality of paper is measured by
length and width.
weight and cotton content.
color and texture.
whether or not it is imprinted with the name and address of the company.
2. The proper sequence for the standard parts of a letter is
heading, date, inside address, salutation, body, complimentary close, signature block.
date, heading, inside address, salutation, body, typewritten name, complimentary close.
salutation, date, heading, inside address, body, complimentary close, signature block.
inside address, heading, date, salutation, body, complimentary close, typewritten name.

10. FORMAT AND LAYOUT OF BUSINESS DOCUMENTS
APPENDIX A
FORMAT AND LAYOUT OF BUSINESS DOCUMENTS
Multiple Choice
1. The quality of paper is measured by
length and width.
weight and cotton content.
color and texture.
whether or not it is imprinted with the name and address of the company.
ANSWER: b. These are two criteria.
DIFFICULTY: moderate; PAGE: A-1; TYPE: concept
2. The proper sequence for the standard parts of a letter is
heading, date, inside address, salutation, body, complimentary close, signature block.
date, heading, inside address, salutation, body, typewritten name, complimentary close.
salutation, date, heading, inside address, body, complimentary close, signature block.
inside address, heading, date, salutation, body, complimentary close, typewritten name.
ANSWER: a. This is the correct order.
DIFFICULTY: moderate; PAGES: A-2–A-6; TYPE: concept

11. True/False
Letterhead stationery never includes the URL of the company’s website.
In business documents, abbreviations such as U.S.A. and M.B.A. must always contain periods.
“Sept. 10th, 2009” is the correct way to type the date in a letter.

12. True/False
11. Letterhead stationery never includes the URL of the company’s website.
ANSWER: False. This is commonly included.
DIFFICULTY: easy; PAGE: A-2; TYPE: concept
12. In business documents, abbreviations such as U.S.A. and M.B.A. must always contain periods.
ANSWER: False. These abbreviations may or may not include periods, but should never have internal spaces.
DIFFICULTY: moderate; PAGE: A-2; TYPE: concept
13. “Sept. 10th, 2009” is the correct way to type the date in a letter.
ANSWER: False. There are several acceptable formats, but none would include th following the date.
DIFFICULTY: moderate; PAGE: A-2; TYPE: application

13. DOCUMENTATION OF REPORT SOURCES
APPENDIX B
DOCUMENTATION OF REPORT SOURCES

14. Multiple Choice
With MLA style, you use
the author-date system.
the author-page number system.
superscripts and footnotes or endnotes.
full citations within the text itself.
In the list of works cited following the MLA style
the date comes immediately after the author’s name.
electronic sources are not included.
the titles of books and periodicals are put in quotation marks.
all the main words are capitalized in the titles of books and articles.

15. Multiple Choice
9. With MLA style, you use
the author-date system.
the author-page number system.
superscripts and footnotes or endnotes.
full citations within the text itself.
ANSWER: b. MLA citations include the author’s last name and a page reference following the cited material.
DIFFICULTY: moderate; PAGE: A-24; TYPE: concept
10. In the list of works cited following the MLA style
the date comes immediately after the author’s name.
electronic sources are not included.
the titles of books and periodicals are put in quotation marks.
all the main words are capitalized in the titles of books and articles.
ANSWER: d. This is one characteristic that distinguishes MLA style from APA style.
DIFFICULTY: moderate; PAGE: A-25; TYPE: concept

16. True/False
Always use APA style for documentation in business reports, even if your employer or client normally uses a different form.
The Chicago Humanities style refers to the documentation style used by companies in the Chicago area.
Footnotes and endnotes are identical; the only difference between the two is their placement.

17. True/False
Always use APA style for documentation in business reports, even if your employer or client normally uses a different form.
ANSWER: False. If your employer or client specifies a form, use it.
DIFFICULTY: moderate; PAGE: A-20; TYPE: concept
The Chicago Humanities style refers to the documentation style used by companies in the Chicago area.
ANSWER: False. It refers to a style of documentation recommended in the Chicago Manual of Style.
Footnotes and endnotes are identical; the only difference between the two is their placement.
ANSWER: True. This is the only difference.