1. AJ korespondence Úvod Centrum pro virtuální a moderní metody a formy vzdělávání na Obchodní akademii T.G. Masaryka, Kostelec nad Orlicí

2. Layout 1 of a business letter - the essential parts of a BL Layout 2 of a business letter - optional parts Layout 3 of a business letter - optional parts - Faxes and Emails - Content and Style - Points to remember - Tests AJ korespondence - úvod

3. Layout 1 Essential parts of a business letter: - letterhead or sender´s address - inside address - date and references - salutation - body of the letter - complimentary close - signature block AJ korespondence - úvod

4. Bredgade 51 DK 1260 Copenhagen K DENMARK 6 May 20-- Compuvision Ltd Warwick House Warwick Street Forest Hill London SE23 1JF UK For the attention of the Sales Manager Dear Sir or Madam Please would you send me details of your DVD video systems. I am particulary interested in the Omega range. Yours faithfully B. Kaseen (Ms) B. Kaseen 1 2 3 4 5 6969 8 7 1 Sender‘s address 2 Date 3 Inside address 4 Attention line 5 Salutation 6 Body of the letter 7 Complimentary close 8 Signature

5. Sender´s address In a letter that does not have a letterhead the sender´s address should be written and placed in the top right-hand corner of the page. It can be placed in the top left-hand corner, but it is less common. The blocked style is the most widely used, which means that each line starts directly below the one above. Soundsonic Ltd. Warwick House Warwick Street Forest Hill London SE 23 1JF United Kingdom AJ korespondence 1 - úvod

6. Inside address The inside address is written below the sender´s address on the left-hand side of the page. It consists of the name of the person you are writing to (if you know the name), write it as the first line of the address. Courtesy titles with names: - Mr is the courtesy title for a man - Mrs is used for a married woman - Miss is used for an unmarried woman - Ms is used for both married or unmarried women. This courtesy title is advisable to use when you are unsure whether the woman you are writing to is married or not, or do not know which title she prefers. - Messrs is used occasionally for two or more men, e.g. Messrs P.Jones and B.L.Parker Other courtesy titles include academic or medical titles, e.g. Doctor (Dr), Professor (Prof.), military and aristocratic ones.

7. Order of inside address Some other examples of inside addresses according to the facts known about the recipient: Mr J.D. Simpson Supervisor Kent, Clark Co.Ltd South Bank House 22 Borough Road London SE 1 0 AA United Kingdom The Sales Department United Warehouse Ltd Bruce House 185 Bruce Street Aberdeen AB 9 1 FR UK

8. Order of inside address - Name of house or the building - Number of building and names of street - Name of town or city and postcode - Name of country Industrial House 34 – 41 Craig road Bolton BL4 8TF UK

9. Date The date is written below the sender´s address, separated from it by a space. It is usually written on the right hand side of the page. The month in the date should not be written in figures as it can be confusing; for example 11.03.00 means 11 March 2000 in British English, where the sequence is day-month-year,but 3 November 2000 in American English, where the sequence is month-day-year. It is acceptable to write the date with or without the abbreviations -st, -nd, -rd and -th.

10. Salutation Dear Sir opens a letter written to a man whose name you do not know. Dear Sirs is used to address a company. In American English a letter to a company usually opens with Gentlemen. Dear Madam is used to address a woman, whether single or married, whose name you do not know. Dear Sir or Madam is used to address a person when you do not know their name or sex. When you know the name of the person you are writing to the salutation takes the form of Dear followed by a courtesy title and the person´s surname, e.g.Dear Mr Smith, not Dear Mr J.Smith.

11. Body of the letter The body of the letter contains the message (sdělení). It may be indented or blocked style. It is a matter of choice which style you use, but you must be consistent and use that style all through the letter. But the blocked style is one of the most often used for the body of the letter.This is essential to leave a line space between paragraphs if the blocked style is used.

12. Použité prameny Ashley, A.: Oxford handbook of commercial correspondence, Oxford 2003