1. Airlines By: Daniel Schiff United Airlines Boeing 777-200
Los Angeles, California

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3. What is an Airline?
An airline is a company which offers air transport for passengers and cargo.
Establishes a series of regular routes along with a consistent schedule.
Two Different Types:
Passenger Airlines
Cargo Airlines

4. Airline Key Terms
Domestic Flight: Flight that departs and arrives in the same country
International Flight: Flight that departs one country, and arrives in another
Transcontinental Flight: A flight than spans 90% or more of a Continents distance (Coast to Coast)
New York – Los Angeles; Miami – Seattle, Boston – San Francisco
Merger: When a more financial stable airline buys out a less stable one to expand its own
United merged with Continental (March 3rd, 2012)
Southwest is merging with AirTran (Fall of 2012)
E-Ticket: An electronic ticket that identifies the passenger and his/her travel itinerary on specified airline

5. Careers in the Airline Industry
There are many Careers available in the Airline Industry:
Gate & Ticket Agents
Information Technology
Technical Engineer (online reservations, website design)
Management
Accountant
Analyst (cost control, passenger revenue, fleet management)
Quality Assurance
Reservation Agents
Flight Operations
Pilot & First Officer
Flight Attendant(s)
Maintenance
Baggage Handlers

6. History of Airlines
Tony Jannus conducted the United States' first scheduled commercial airline flight
January 1st, 1914 for the St. Petersburg-Tampa Airboat Line.
23-minute flight traveled between St. Petersburg, Florida and Tampa, Florida

7. Cargo Airlines
Provide Expedited transportation of goods, information, and other resources from the source of production or warehouse to the client
Cargo Airlines:
FedEx, UPS (two major)
At a High Cost:
UPS: 4LBS. From Los Angeles, CA to Kent, OH
NEXT DAY AIR: $86.56
GROUND: $16.95

8. Passenger Airlines
There are many distinct characteristics of each airline, but there are two primary company roles:
Low-Cost Airlines
Full-Service Airlines
Regional Airlines
Do Passenger Airlines carry Cargo?
Yes! However revenue of passengers exceeds that of Cargo

9. Low-Cost Airlines
A low-cost is an airline that offers generally low fares in exchange for eliminating many traditional passenger services
Traditionally has one class of service
Coach (Economy Class)
Limited Airline Partnerships
Focus primarily on domestic travel within their country of origin
Sometimes will offer limited seasonal nearby International Flights
Examples?
Southwest/AirTran, jetBlue, Allegiant, Spirit, Frontier

10. Low-Cost Airlines Pros: Less Delays Lower Airfare Cost Cons:
Why?
Lower Airfare Cost
Fewer Routes
Non-Union Employees
Newer aircraft = less fuel consumption
Based more on availability
Book further in advance, better value (generally)
Cons:
Limited Cities Serviced
Window of Reservation Period
Al la cart options:
Baggage Fees, Snack Items, Seat Assignments, Early Boarding Privileges

11. Low-Cost Airlines Dedication towards Customer Satisfaction: jetBlue
Fresh Innovations
jetBlue Airways – First to offer DirecTV
Virgin America – First to offer WiFi across entire fleet
- Moodlighting on all Aircraft
AirTran Airways – First to offer XM Satellite Radio
jetBlue
VirginAmerica

12. Full-Service Airlines
A Full-Service Airline:
Flies to many Domestic and International Destinations from its Country of Origin
Extensive Airline Alliances
Persuasive loyalty programs
Complex food and beverage service (select flights)
Regional airline affiliates
Examples?
United/Continental, Delta, American, US Airways
British Airways, Cathay Pacific, Singapore Airlines
Has Multiple Classes of Service
Coach (Economy), Business, First
Airlines will name them differently
Envoy, Upper Class, World Traveler

13. Full-Service Airlines
Pros:
More available destinations
Why?
Fleet Capabilities
Regional Airlines
Alliance Affiliations
Supply & Demand
Hub & Spoke Cities
Premium Service
Business and/or First Class
Extensive International Meal Service
Cons:
Higher Cost
More Delays
Revenue Service Minded

14. Full-Service Airlines

16. Full-Service Airlines
Food Service – Domestic Flights (Including Caribbean, Mexico, Hawaii)
Economy (Coach)
0.0 hours – 12.0 hours
Beverage Service
Complimentary Water, Soda, Juices, Coffee
Specialty Drinks: Energy & Alcohol – For Purchase $4-$9
“Fresh” Meals & Snacks for Purchase
Range from $ $15.00
Pringles, Turkey Sandwich, Cheeseburger
United Food For Purchase
First Class/Business Class
0.0 hours – 2.0 hours
Complimentary Enhanced Beverage Service
Complimentary Snacks
2.0 hours – 4.0 hours
Meal Service (determined by departure time)
4.0 hours +
Multiple Course Meal Service (determined by departure time)

17. Full-Service Airlines
Route: New York-Kennedy (JFK) – Los Angeles, CA (LAX)
Distance: 2,466 Miles
Time: 6 Hours, 10 Minutes

18. Full-Service Airlines
Route: Washington D.C (IAD) – Los Angeles, CA (LAX)
Distance: 2,280 Miles
Time: 5 Hours, 51 Minutes

19. Full-Service Airlines
Food Service – International Flights
Economy (Coach)
0.0 hours – 8.0 hours
Complimentary Meal Service (based on departure time)
8.0 hours – 13.0 hours
Complimentary Meal Service
Two Full Meals
13.0 hours – 21.0 hours
Three Full Meals
First Class/Business Class
Complimentary Meal Service (Three-Choices)
Complimentary Five-Course Meal Service (Three Choices)
Complimentary Five-Course Meal Service (Five Choices)
Three Full Meals & Pre-Arrival Brunch

20. Full-Service Airlines
Fleet Capabilities
Range from 75 miles to 10,375 miles
Airline Alliances
Star Alliance
Continental/United, US Airways, Air Canada, Lufthansa, South African Airways, Air New Zeleand
oneworld
American, British Airways, Iberia, Cathay Pacific, FINNAIR, Quantas
SkyTeam
Delta, KLM, Air France, Air Europa, Alitalia, China Eastern, Korean Air, Kenya Airways, Aero Mexico

21. Regional Airlines
Fly to smaller cities to connect passengers with hub cities
Akron/Canton (CAK) – Chicago (ORD)
Syracuse, NY (SYR) – New York-Kennedy (JFK)
Fly under Full-Service Airline Name
Won’t know you’re actually flying on one
United Express, Delta Connection
What percentage of flights are operated by Regional Airlines?
52% of all flights are operated by a Regional Airline
Chances are; you’ve been on one, and didn’t even know
Challenges facing Regional Airlines:
Fatigued Pilots/Crew Members (Crash Pad)
Underpaid – First 5 Years: $17,000-$22,000
Aircraft Turn-Around Ratio
How many flights operated per day?
7-10

22. Regional Airlines United/Continental Delta US Airways American
ExpressJet
Chautauqua
SkyWest
Mesaba
American Eagle
PSA
TransStates
Colgan Air
Pinnacle
Piedmont
Shuttle America
Republic
Silver Airways
Mesa
CommutAir
GoJet

23. Airlines & Customer Service
One of the most cut aspects of air travel has been service
Recently, more airlines have begun improving the needs and wants of travelers; by recognizing, meeting, and exceeding passenger expectations