1. Differentiating VIP Service - Adding the “WOW” Factor to your Service”
BWBTA - July 2014
Presented by Tinu Ige, Perq Soleil

2. VIP Service Trends Past Current- Cooperation Future – Convergence
Great service for the price of a ticket
Current- Cooperation
Loyalty programs
Concierge services (car, hotel, airline)
Future – Convergence
Ultra service for the 1%
Apartment-sized space on aircraft
Single source for service

3. TMC Industry TMC Services VIP Executive Service Platform (Concierge)
Dedicated or designated '24/7 VIP counselors
Reconfirmation of air, car, hotel bookings
Frequent flyer services
Flight upgrades, waitlist clearance
Companion travel bookings
Sold out' hotel resolution

4. Airline Industry
Can “flying” be fun? Hidden level of ‘truly VIP service”
First Class Travel
o Premium Chauffeur Drive
o Inflight experience
Business Class Travel
o Airport experience
o In flight experience
Economy Class Travel
o Family experience
o Mood lighting

5. Hotel Industry 24 hour concierge service
Premier access to unique occasions and events
Guest profile maintenance, allowing for personalized visits
Complimentary luxury hotel car access
Club lounge
Business Center /Comp Wi-Fi
Flexible check-in / check-out

6. Car Service Industry Morning coffee or water Morning paper
Meet and greet
$11M insurance on for clients
Reconfirmation for all bookings
Phone app
Background checks
Driving record
VIP agents

7. Car Rental Industry Loyalty Club Membership with Elevated Status
Upgrades
VIP Service
Meet & Greet
Rewards
Counter By-Pass/ Expedited Service at airports
Delivery to the client office
Luxury/ Exotic Vehicle Selection
Dedicated Account Managers for assistance with special requests and resolution of account concerns