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Victorian Residential Tenancies Tribunal System Mr Jim Nelms, Registrar, Residential Tenancies Tribunal
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Supreme Court (Court of Appeal) County Court Magistrates’ CourtBoards & Tribunals Includes- RTT/SCT - Domestic Building - Guardianship, etc.
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Claims for possession Claims for compensation Allegation of non-compliance LANDLORDS & TENANTS
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43,000 p.a. APPLICATIONS
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12 - 18% REJECTED
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MISTAKES EQUAL DELAYS Rental arrears Processing time
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Manually Completed Applications
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TECHNOLOGY
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ELECTRONIC SERVICE DELIVERY Range Reach Responsiveness
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95% of respondents use computers in the workplace
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16% connected 50% considering access INTERNET ACCESS
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70% Desirable & Beneficial ELECTRONIC SERVICE DELIVERY
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A BUSINESS CASE
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27 months PAYBAC K A BUSINESS CASE
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SYSTEM OVERVIEW Why Lodge via the Internet? Not hardware reliant No specialist or proprietary software Interactive Cost neutral to user
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SYSTEM OVERVIEW Easy to use lodgement of notices and/or applications with the Tribunal On-line information
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LOGGING ON
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THE RTT HOME PAGE WITH THE ACTION MENU
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THE NEW NOTICE SUB-MENU
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LODGING A NOTICE FOR A LANDLORD Select the Section
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ENTERING DETAILS FOR THE SECTION SELECTED
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LODGING A NOTICE FOR A LANDLORD Entering Property
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LODGING A NOTICE FOR A LANDLORD Entering Property, Invalid Postcode Entered
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LODGING A NOTICE FOR A LANDLORD Entering the Landlord Details
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LODGING A NOTICE FOR A LANDLORD Entering the Tenant Details
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LODGING A NOTICE FOR A LANDLORD Entering Service Details
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LODGING A NOTICE FOR A LANDLORD Confirming the Details Entered
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LODGING A NOTICE FOR A LANDLORD The Notice that is to be Printed
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LODGING AN APPLICATION New Application Submenu
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LODGING AN APPLICATION BASED ON NOTICE SEARCH Entering Search Criteria Rented Property Address
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LODGING AN APPLICATION BASED ON NOTICE SEARCH List of Notices that Satisfy the Search Criteria
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LODGING AN APPLICATION Select the Requesting Orders
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LODGING AN APPLICATION Entering Security Details
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LODGING AN APPLICATION Entering Property Details
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LODGING AN APPLICATION Entering Landlord Details
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LODGING AN APPLICATION Entering Tenant Details
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LODGING AN APPLICATION Enter Service Details
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LODGING AN APPLICATION Printing the Application
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ELECTRONIC SERVICE DELIVERY Designed to deliver a range of Tribunal services more effectively and efficiently to the Victorian public and business
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ELECTRONIC SERVICE DELIVERY Lower the cost of doing business with government More timely delivery of documents More effective use of hearing resources
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ELECTRONIC SERVICE DELIVERY Low Cost & Platform Independent
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ELECTRONIC SERVICE DELIVERY Enable clients to receive notices relevant to applications ie.Adjournments, instructions, messages
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ELECTRONIC SERVICE DELIVERY Available for Public Inspection Tribunal Hearing lists Legislation Practice notes User aids
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ELECTRONIC SERVICE DELIVERY Remove the need to re-key information Validate information
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SECURITY Public Domain Internal Networks FIREWALLFIREWALL FIREWALLFIREWALL
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ENCRYPTION User Session Key
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INTELLIGENCE Relevant information only PROMPTS Drop down list boxes POPULATION OF FIELDS Automatic where possible
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DATA RECORDING Reduce the amount of paper Reduce the number of enquires
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CONCLUSION Electronic Service Delivery will enhance the administration of justice in the Tribunal
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