1. PROPERTY MANAGER = PEACE OF MIND BEGIN WITH THE END IN MIND

2. About Me... 25 Years in Property Management Work Experience What a Landlord wants Principal/Business owner Extensive experience and knowledge Passion to improve the industry PROPERTY MANAGER = PEACE OF MIND

3. Main Aim For Investing In Property  A successful property investment  A capital gain on sale  Add to our retirement wealth  Excellent rental returns  Good tenants  Low maintenance  Peace of Mind = A GOOD PROPERTY MANAGER PROPERTY MANAGER = PEACE OF MIND

4. Renting the Property FAST —Get the Rental Price Right – Vacancy Reduces Annual Income by 2% —Enhance the Street Appeal —Attend to Repairs —Keep it Modern and Fresh —Professional cleaned after a long tenancy —Remove odours —Clean carpets & blinds —Set suitable inspection times PROPERTY MANAGER = PEACE OF MIND

5. What Do Tenants Look For in a Rental Property? —Heating and Cooling —Security – Deadlocks, Security Screens, Sensor Lights —Internal condition – Clean carpets, undamaged bench tops, hygienic bathrooms —Low maintenance yard & gardens —Energy & Water Efficiency —Pet Friendly —Parking/Garaging —Neighborhood PROPERTY MANAGER = PEACE OF MIND

6. Avoiding Bad Tenants –Severely damage your investment –Substantial rents arrears –It takes time and money to remove a bad tenant Choosing Quality Tenants —Screen the tenant applications —Gather information on their identification, rental and other references, and financial status for rental affordability —Interview the Tenant at the Inspection —Sometimes go with the gut feeling PROPERTY MANAGER = PEACE OF MIND

7. Safety Tips for Your Rental Property? —Shower Screens & Glass Window Panes —Electrical Safety Switches & Smoke Detectors —Timber Decking in good order —Keys for every lock —Trip and fall hazards e.g. loose carpets/tiles, uneven pathways, holes in the yard —Pool Fencing Compliance PROPERTY MANAGER = PEACE OF MIND

8. Common Mistakes of the Landlord —Poor tenant screening and selection —No regular routine inspection —No or inadequate Landlord Insurance —Lack of knowledge or understanding of the tenancy legislation —No regular termite inspections PROPERTY MANAGER = PEACE OF MIND

9. Common Mistakes of the Landlord —Ignore Fire & Safety Regulations —Unaware of other Health and Safety Laws (e.g. Pool fencing) —Breach the “Quiet Enjoyment” laws of the tenancy —Incorrectly handle Water Charges —Unsure of the term “fair wear & tear”, “Emergency repairs” and “general repair”. Definitions and remedial actions and cost responsibility PROPERTY MANAGER = PEACE OF MIND

10. —Do you attempt your own legal work or use a Solicitor? –Do you do you own tax or use an Accountant? –Do you manage your investment property without professional help? —An investment property could be your second biggest investment after your own home. Getting the management wrong could spell financial disaster after all your hard work and renovations PROPERTY MANAGER = PEACE OF MIND

11. The Role of a Property Manager  To act in the best interests of their client, the Landlord  Consider the needs of tenants  Assist the Landlord and the Tenant with ethics and professionalism  Maximise the Rental Return  Maintain the property in the best possible condition  Manage and Enforce Tenancy Legislation PROPERTY MANAGER = PEACE OF MIND

12. A Property Manager CANNOT: —Advise on the “strength” of the property investment —Give any Financial Investment advice —Give advice on bank lending or other finance —Give taxation advice PROPERTY MANAGER = PEACE OF MIND

13. Finding the Right Property Manager —Can be as hard as choosing the right tenant —How long have they been in real estate ? —How many properties do they manage? —How much industry training do the staff get? —How will they promote your property? —How quick are they to reduce their fees? Good management comes from good service not cheap fees —Cheap fees = Cheap Service. Where you save in one area it can cost you big dollars in another area. PROPERTY MANAGER = PEACE OF MIND

14. Why All Property Managers Are NOT the Same? PROPERTY MANAGER = PEACE OF MIND

15. Why All Property Managers Are NOT the Same? Like all business Property Managers are not the same. –Some are good at telling you what you want to hear –Some believe you are only after a cheap fees from a cheap Agent. –Some do not understand the value of the service they should provide –Some are just there for the pay packet Chose wisely. It could cost you a lot of time effort and money PROPERTY MANAGER = PEACE OF MIND

16. Why is Sutherlands Property Management Different? —Professional Photos and Virtual Tours —For Rent Signs with QR codes —Online Inspection Bookings —Online Applications —Dedicated Leasing Consultant —Specialised Property Management Agency with concise Systems and Procedures PROPERTY MANAGER = PEACE OF MIND

17. —Quality Customer Service —Zero Tolerance on Rent Arrears —Routine Inspection with Photos —Fast Monthly Payments with Statements —Knowledge, Professionalism, Expertise and Dedication to the Industry PROPERTY MANAGER = PEACE OF MIND Why is Sutherlands Property Management Different?

18. Sutherlands Property Management PROPERTY MANAGER = PEACE OF MIND

19. Our Competitors …… PROPERTY MANAGER = PEACE OF MIND

20. Our Competitors …… PROPERTY MANAGER = PEACE OF MIND

21. Sutherlands Property Management…… PROPERTY MANAGER = PEACE OF MIND

22. Sutherlands Property Management…… The best marketing we can do is a good job We treat our Customers as if our business depends on it … because it does!! PROPERTY MANAGER = PEACE OF MIND

24. www.spmg.com.au Colleen Sutherland PROPERTY MANAGER = PEACE OF MIND