1. saveONenergy FRIDGE & FREEZER PICKUP Course Description: Introduction This course will provide an overview of Sears’ participation in the save ON energy – Fridge & Freezer Pick-up Program. This course will outline the program, as well as provide instructions for Major Appliance Sales Associates on working within the program’s requirements and processes. Click your mouse or use your keyboard arrow keys to continue to the next slide.

2. Learning Objectives: Introduction saveONenergy FRIDGE & FREEZER PICKUP By the end of this course, you will be able to: 1.Describe the Ontario Power Authority and the save ON energy program, as well as the importance of the electricity conversation in Ontario. 2.Describe the Fridge & Freezer Pickup Program. 3.Complete the steps to a successful fridge and freezer retirement. 4.Perform a Fridge and Freezer transaction at the POS. 5.Complete the Customer Participation Agreement and be aware of the Customer Participant Form Cheat Sheets. 6.Be aware of the signage, visual execution and advertising support.

3. Section 1: The OPA, save ON energy, electricity in Ontario, and Sears saveONenergy FRIDGE & FREEZER PICKUP Section 1: The OPA, save ON energy, electricity in Ontario, and Sears This section will cover information about the Ontario Power Authority, summarize the save ON energy program, discuss electricity generation and conservation in Ontario, and outline the importance of all these topics to Sears.

4. The Ontario Power Authority The Ontario Power Authority (OPA) is a government-created organization that coordinates province-wide conservation efforts, plans the electricity system for the long term, and contracts for clean electricity resources. The save ON energy Program The save ON energy program for homes provides a range of incentives to help homeowners make energy saving choices. These range from: coupons on efficient products, rebates on heating and cooling, the pick-up of old fridges, freezers, and dehumidifiers The OPA and saveONenergy saveONenergy FRIDGE & FREEZER PICKUP

5. Electricity measurements Before we go any further, let’s stop to review some basic energy measurement terms. Watt (W) Measures the rate of energy transfer Kilowatt (kW) 1000 watts Kilowatt hour (kWh) What customers get billed for at home: a unit of energy equivalent to one kilowatt (1 kW) of power expended for one hour (1 h) of time Electricity, Ontario, and Sears saveONenergy FRIDGE & FREEZER PICKUP

6. Electricity supply in Ontario There is about 34,079 MW of installed generation in Ontario's electricity market. Electricity in Ontario comes from many different sources: All of these sources have risks associated with them. For example: coal involves pollution in mining and use, nuclear energy also has issues with mining and dealing with waste, and renewables don’t yet make up enough of the power supply here. Electricity, Ontario, and Sears saveONenergy FRIDGE & FREEZER PICKUP

7. Electricity conservation in Ontario Energy conservation means using less. When we conserve energy, we reduce the need to build new sources of energy, or energy generating capacity. By conserving energy, we become less reliant on riskier sources of energy and reduce our dependency on fossil fuels. Electricity, Ontario, and Sears saveONenergy FRIDGE & FREEZER PICKUP

8. Why saving energy matters to Sears Sears Canada is committed to cutting our carbon footprint in half and helping our customers do the same. We set out to reduce the carbon footprint of retail operations by 20% below 2007 levels by 2013, and are on track to meet this target early. We completed the largest ever LED-spotlight retrofit, replacing 116,000 of our incandescent spotlights, saving 20 MWh annually. That’s enough electricity for 240,000 families to run high efficiency washing machines for a year! Sears is proud to be Canada’s leading retailer of major appliance and we recognize that these products consume a lot of energy. Sears is committed to offering its customers environmentally preferable products and fostering a culture of sustainability with its associates. As a result of our efforts, we’ve been named the ENERGY STAR Retailer of the Year 5 times in a row by the Government of Canada. Electricity, Ontario, and Sears saveONenergy FRIDGE & FREEZER PICKUP

9. By this point, you have learned about: Section 1 review saveONenergy FRIDGE & FREEZER PICKUP The OPA The save ON energy program Electricity measurements and generation The concept of conservation Why saving energy matters to Sears

10. This section will cover the details of the FRIDGE & FREEZER PICKUP program. It will start with program eligibility, followed by the steps for completing a successful transaction. Visual examples will be included. Section 2: The Fridge & Freezer Pickup program saveONenergy FRIDGE & FREEZER PICKUP

11. Program Overview: The saveONenergy FRIDGE & FREEZER PICKUP will allow customers to receive free removal and recycling of their old refrigerator or freezer when they purchase ANY new refrigerator or freezer from Sears. To be eligible for 2012 pick-up, their old refrigerator or freezer must be: 15 years or older in working condition 10 to 27 cubic feet not ammonia based. ***For participation in 2013-2014, fridges will have to be 20 years or older.*** It is important that the customer understands and agrees to the eligibility requirements prior to participation and signs the Participant Agreement. Eligibility will be verified prior to recycling and Sears will be charged back for ineligible units. saveONenergy: Fridge & Freezer Pickup: overview saveONenergy FRIDGE & FREEZER PICKUP

12. Program overview (continued) If a customer has booked a pickup of an eligible fridge or freezer they may also add on free pickup of a window air conditioner and/or portable dehumidifier that is at least 10 years old and in working condition. All units will be responsibly recycled within Canada, according to strict standards defined by provincial and federal laws and regulations. The program is funded by the Ontario Power Authority. saveONenergy: Fridge & Freezer Pickup: overview saveONenergy FRIDGE & FREEZER PICKUP

13. 1)Customer purchases ANY new refrigerator or freezer. In many cases the retail staff will already have notified the customer of the retirement offer, but if they haven’t, now is the time to do so: “Are you a resident of Ontario?” “Do you have an existing, working refrigerator or freezer that this is replacing, or that you would like to get rid of?” 2) Explain the free pickup and decommissioning of qualifying refrigerators and/or freezers. 3) Further qualify their potential retirement unit: “When did you purchase it? How old do you think it is?” (must be 15 years or older to qualify) “Is your refrigerator/freezer between 10 and 27 cubic feet?” “Is it ammonia based?” 4) Complete the agreement and POS steps outlined next Steps to a happy retirement saveONenergy FRIDGE & FREEZER PICKUP

14. Customer must review and sign participation agreement to receive free removal Process sale via normal process Process the delivery via SPOC as per normal process Scan the bar code (provided at cash desk) for scrap pick up (use this bar code only do not scan the regular scrap pick up bar code) Scan the bar code once for each item to be picked up (e.g. Fridge, Window AC) Total & Tender Transaction If customer would also like to receive pickup of an eligible dehumidifier and/or window air conditioner scan the barcode again to add it to the order. Complete order as per normal process and file one copy of the signed Participant Agreement with Sales Check Receipt. (NOTE: It is very important that we keep the original Participant Agreement on file with our records). Give customer the other copy of the signed Participation Agreement and ask that they pass it on to the delivery/pick-up service. POS instructions saveONenergy FRIDGE & FREEZER PICKUP

15. Click the links below for important files: Customer Participation Agreement Customer Participation Cheat Sheet: description and instructions Job Aids saveONenergy FRIDGE & FREEZER PICKUP

16. Here are some flyers and posters previously used in the program: Advertising examples saveONenergy FRIDGE & FREEZER PICKUP (note that for this year’s program, it will be any fridge)

17. In this section, you learned: What the Fridge & Freezer Pickup program is What qualifies a customer to participate in this program Steps to a happy appliance retirement The POS process About the Participation Agreement Section review saveONenergy FRIDGE & FREEZER PICKUP

18. Click here to be taken to the learning assessment Conclusion saveONenergy FRIDGE & FREEZER PICKUP Through this course, you have: 1.Described the Ontario Power Authority and the save ON energy program, as well as the importance of the electricity conversation in Ontario. 2.Described the Fridge & Freezer Pickup Program. 3.Followed the steps to a successful fridge and freezer retirement. 4.Learned how to perform a Fridge and Freezer transaction at the POS. 5.Become confident in completing the Customer Participation Agreement and are aware of the Customer Participant Form Cheat Sheets. 6.Learned of the signage, visual execution and advertising support.