1. Customer Satisfaction No.1

3. Pioneer Electronics Service (PSE)

4. Customer Satisfaction No.1 Table of Contents Presentation Scope 5ESD Concept 5ESD Standards –ESD Manual/5S Manual –ESD Control Checklist ESD Control Hierarchy Basic Equipment and Tools Human Body Facility Control Items Useful Testing Devices Standard Control Signage

5. Customer Satisfaction No.1 Presentation Scope The purpose of this ESD presentation is to present an overview of ESD practices and procedures as adopted by Pioneer Electronics, USA. It is understood that a comprehensive program needs to be undertaken for the benefit of a full understanding. A good starting point is to read the manual Complete ESD Method For Service shown in this presentation.

6. Customer Satisfaction No.1 5ESD Concept Because of the complementary nature of the 5S and ESD concepts, PSE has combined them to provide a single unifying theme: 5ESD. This simple moniker illustrates the Pioneer commitment to implement 5S and ESD procedures throughout all its facilities.

7. Customer Satisfaction No.1 ESD Control Hierarchy ESD Control personnel must be assigned, identified and posted in an organization chart easily viewable by all personnel. This satisfies the criteria set forth in the Pioneer ESD Manual as well as the standard of the 5S Visual Workplace. We should have a new understanding of 5S activities and carry them out. 5S activities are necessary for the ESD control program.

8. Customer Satisfaction No.1 5ESD Standards Click on image to open document

9. Customer Satisfaction No.1 5ESD Control Check List Click on image to open document

10. Customer Satisfaction No.1 Basic Equipment and Tools Using ESD standards, the static potential of any person in the ESD safety zone is calculated using the Human Body Model (HBM). For maximum effectiveness of static minimization, a layered approach is best. This means using more than one method in tandem. The following pages contain the recognized standards for the Human Body, Facility, Control Items, and a selection of Useful Testing Devices.

11. Customer Satisfaction No.1 Typical EPA (ESD Protected Area)

12. Customer Satisfaction No.1 Typical EPA (ESD Protected Area)

13. Customer Satisfaction No.1 Human Body Wrist strap Heel strap Smock

14. Customer Satisfaction No.1 Facility Discharge pole Chairs w/drag chains Grounded Solder iron Grounded Solder reel Standardized Ground Points Dissipative Bench Mats Conductive/Dissipative Floor Mats Shielding Ionizer Tools and Jigs with ESD coating ESD parts bins

15. Customer Satisfaction No.1 Control Items Floor tape Area signs (e.g. Control voltage) Bench signs Equipment signs Measurement stickers

16. Customer Satisfaction No.1 Useful Testing Devices Wrist strap/heel strap checker Static measurement meter Mat and ground measurement equipment

17. Customer Satisfaction No.1 Control Signage 1

18. Customer Satisfaction No.1 Control Signage 2

19. Customer Satisfaction No.1 Control Signage 3

20. Customer Satisfaction No.1 Controls Posting 1

21. Customer Satisfaction No.1 Controls Posting 2