1. FEDERAL EMERGENCY MANAGEMENT AGENCY: INDIVIDUALS & HOUSEHOLDS PROGRAM NAACP GULF COAST FINANCIAL BUILDING INITIATIVE

2. What is the Individuals and Households Program (IHP)? IHP  Provides money and services to people in the disaster area when losses are not covered by insurance and property has been damaged or destroyed.  Helps cover critical expenses that cannot be covered in other ways.  Requires you to meet specific eligibility conditions to qualify for help.

3. Types of Assistance Temporary Housing: money to temporarily rent a place to live or to stay in government provided housing Repair: money to repair damage from the disaster that is not covered by insurance Replacement: money to help homeowners with costs to replace destroyed home Permanent/Semi Permanent Housing: direct assistance or money for the construction of a home Other Needs: money to cover medical, dental, funeral, personal property, transportation, moving and storage expenses, etc.

4. Disaster Assistance Process Apply online at www.fema.gov or call 1-800-621- FEMAwww.fema.gov  When you apply, make sure to have the following:  Social security number; description of your losses caused by disaster; insurance information; directions to your damaged property; and telephone number where you can be contacted Applicants who do not have insurance will be contacted by an inspector  Inspectors will visit and assess the property within 10 days You will receive a letter from IHP informing you that you are eligible for help or not eligible for IHP.

5. Am I Eligible (Housing Needs)? You must be able to answer all the questions affirmatively: You have filed for insurance benefits and the damage to your property is not covered by your insurance. You, or someone who lives with you, is a citizen of the United States, a non-citizen national, or a qualified alien. Your home is in an area that has been declared a disaster area by the President. You are not able to live in your home, or get in your home, or your home requires repairs because of the disaster.

6. Am I Eligible (Needs Other than Housing)? You must be able to answer all the questions affirmatively: You have losses in an area that has been declared a disaster area by the President. You have filed for insurance benefits and the damage to your personal property is not covered by insurance. You or someone who lives with you is a citizen of the United States, a non-citizen national, or a qualified alien. You have necessary expenses or serious needs because of the disaster. You have accepted assistance for all other sources for which you are eligible, such as insurance proceeds of SBA or SBA loans.

7. Types of Eligible Losses Housing Needs: Money to repair your home is limited to making your home safe and sanitary to live.  IHP will not pay to return your home to its condition before the disaster. Other than Housing Needs: Money to repair damaged personal property or to pay for disaster- related necessary expenses and serious needs is limited to items or services that help prevent or overcome a disaster related hardship, injury or adverse condition.

8. IHP Stipulations Money received from IHP must be used for eligible expenses only, as identified by FEMA.  Not using the money as explained by FEMA may make you ineligible for future funds and returning received money.  Limited to up to 18 months from date President declares a disaster.  Does not have to be repaid.  Is tax free  Is not counted as income or resource in determining eligibility for government programs.  Exempt from garnishment, seizure, encumbrance, levy, etc.  May not be reassigned or transferred to another person YOU MUST KEEP RECIEPTS OR BILLS FOR 3 YEARS TO PROVE HOW MONEY WAS USED.

9. How IHP Money Must be Used If your application is approved, you must use IHP money as described below (all due to the disaster):  Dental: Money for dental treatments  Funeral: Money for funeral services, burial, cremation, etc.  Home Repair: Money for the cost of labor and materials to make repairs to your home to make it functional  Housing Assistance: Help with the cost of disaster related housing needs  Medical: Money for medical treatment or the purchase of medical equipment required because of physical injuries  Moving and storage: Money for the moving and storing of personal property from disaster damage

10. How IHP Money Must be Used (Continued)  Other: Money to address cost of other specific disaster-related needs approved for the disaster.  Permanent/Semi Permanent Housing: FEMA will have your home rebuilt if there is a lack of rental resources or the infeasibility of home repair and replacement housing assistance  Personal Property: Money to address repairing or replacing disaster damaged items  Rental Assistance: Money to address renting another place to live  Replacement Housing: Money to help with the cost of replacing your home because its not safe, sanitary, and/or functional  Transient Accommodations: Money to address the cost of temporary lodging expenses  Transportation: Money to address the cost of repairing or replacing your vehicle that is no longer usable

11. Insurance and Disaster Help: Important Tips! You have up to 12 months from the date you registered with FEMA to submit your insurance information for review. By law, IHP cannot provide money to individuals or households for losses that are covered by insurance. Contact FEMA’s help line ASAP if:  Your insurance settlement is delayed  Your insurance settlement is insufficient to meet your disaster- related needs  You have exhausted the Additional Living expenses provided by your insurance company  You are unable to locate rental resources in your area

12. Appealing Your Decision You may appeal regarding:  Your eligibility; the amount or type of help provided to you, late applications, requests to return money, or questions regarding continuing help. Steps for filing an appeal:  Explain in writing why the decision or amount of assistance you received is incorrect.  Include FEMA number and disaster number in letter of appeal  Mail or fax your letter to FEMA National Processing Center LETTER FOR APPEAL MUST BE RECEIVED WITHIN 60 DAYS OF THE DECISION LETTER’S DATE

13. Rebuilding and Repairing – Mitigation Measures Mitigating measures are building improvements that reduce the risk of damage in future events.  A FEMA Mitigation Advisor at your local Disaster Recovery Center can provide you with more information about reducing losses through mitigation. Examples of mitigation measures include:  Elevate or relocate an electrical panel  Elevate or relocate a clothes washer and dryer  Anchor a fuel storage tank  Level and anchor a mobile home  Elevate, relocate, or strap a water heater  Relocate a heating unit

14. Important Contact Information FEMA Disaster Helpline 1-800-462-7585 www.fema.gov National Flood Insurance Program 1-800-427-4661 Small Business Administration 1-800-488-5323 FEMA Equal Rights Officers 1-800-621-3362