1. Ashley Brooks National Patient Champion @patientchampion Portsmouth Hospitals NHS Trust 14 th May 2014

2. The NHS Constitution The NHS belongs to us all. The NHS belongs to the people. “Its is there to improve our health and well being, supporting us to keep mentally and physically well, to get better when we are ill and, when we cannot fully recover, to stay as well as we can to the end of our lives. It works at the limits of science-bringing the highest levels of human knowledge and skill to save lives and improve health. It touches our lives at times of basic human need, when care and compassion are what matter most”.

3. Its about us together Can WE deliver World Class Care - consistently ?

4. What Does This Number Mean To You ? 4143

5. Why Care About What Patients Think ? My Love affair with the NHS

6. If you involve me you learn from me

7. Look Closer, What Do You See ?

9. My Mum 1958

10. My Mum 2013

11. The Point of The NHS Kindness

12. The Point of The NHS Dignity

13. The Point of The NHS Respect

14. The Point of The NHS Listen

15. The Point of The NHS Love

16. The Point of The NHS Kindness Dignity Respect Listen Love

17. TRUST

19. http://www.youtube.com/watch?v=D12TDsfCz b4

20. Thank YOU for listening Any questions ?