1. Knowledge Base+: A shared service to support the management of e- resources by UK academic libraries Liam Earney

2. The story so far… Issues with ERM Vision and Objectives Approach Deliverables of Phase 1 KB+ at Day 1 and the first year Sustainability Conclusions

3. The story so far… 2009 December - SCONUL Shared Services study prioritises electronic resource licensing and management in its report to HEFCE 2010 December - Sixteen universities collaborate with JISC and SCONUL in developing detailed business requirements, published May 2011 2011 February - HEFCE agree to invest UMF funds to Summer 2012 towards the creation of a shared UK academic knowledge base service 2011 July - JISC Collections appointed by HEFCE and JISC to take this forward with the community, drawing on SCONUL’s work and its own knowledge and experience 2011 October – An independent Project Board is established chaired by Richard Parsons of the University of Dundee with subgroups covering Technical and Community aspects 2012 August – KB+ made available as a beta service to UK HE

4. ISSUES WITH ELECTRONIC RESOURCE MANAGEMENT

5. Data – Accuracy and availability – Contextualisation Interoperability – Data silos and flows – Implementation of standards Workflows – “the workflow support problem” (NISO, 2012) Duplication of effort – Maintaining numerous KBs WITHIN an institution – Maintaining numerous KBs ACROSS institutions

6. VISION & OBJECTIVES

7. Vision To transform the practice of e- resource management through the creation of a shared service providing institutions and the services they use with timely, accurate, verified and structured ERM information.

8. Objectives Provide an accurate and relevant knowledge baseSupport data sharing between library systemsMinimise the duplication of staff effortImprove return on investment from systemsIncrease productivity through shared activity

9. APPROACH

10. Leverage investment Improve quality of data for all Openness Technology Data Relationships – UK, international, suppliers Standards and Best Practice Structured and accurate data Promote interoperability and exchange of data Prioritise existing issues Save time and money from the outset Cohesive activity, tools and services JISC services Commercial and non-commercial suppliers Academic institutions

11. PHASE ONE DELIVERABLES

12. Quality KB+ Verification Title listsHoldingsLicences Usage statistics AlertsWorkflow Phase One Deliverables Data Standards Interoperability Shared Activity Business Model Legal Model Principles Participants JISC Services Publishers Systems Vendors Subscription Agents Registration Agencies Academic Institutions

13. KB+ AT DAY ONE AND BEYOND

14. What data will be there? FunctionalityJISC CollectionsEnd User Title, package, platform and coverage for the current NESLi2, SHEDL, WHEEL and JISC eCollections agreements - in excess of 12,000 titles ●● Wherever possible institutional entitlements to the above ●●● Licence information covering key values such as authorised user, remote access, ILL, use in course packs, post-cancellation access ●● Subscriptions not offered by JISC Collections ● ●

15. What services will be available? FunctionalityJISC CollectionsEnd Users Additions and changes will be made centrally by JISC Collections in the initial phase, based on information sourced from the community ●● Monthly usage statistics will be automatically visible as they are collected by JUSP ●● New licence information will be added as agreements are made available in elcat ●●

16. What can a library team do? Functionality JISC Collections End Users Add records of institutional licences and entitlements through data entry and/or upload ● ● Access and compare key licence terms and related notes ● ● Enter and access alerts, notes and documents. E.g. status of negotiations, issues and guidance with licences, service availability. Including display of current alerts. ●● ● Share intelligence (issues, queries, knowledge and responses) across the community. ● ● Set privacy levels for your data and documents ● ● Produce reports such as A-Z lists, licence information, renewal dates etc ● ●

17. What can Suppliers do? FunctionalityJISC CollectionsEnd Users Provide feeds of new records and updates by arrangement with JISC Collections ● Receive feeds of accurate contextualised deal information on publications and associated licences ●

18. The First 12 Months… Improving and the data – Aggregated full text, e-books, Open access – Historical entitlement information – Evidence Workflow support – Rollover of subscription information – Co-ordination, allocation and tracking of activities – Export of data to suppliers – Refinement of alerts Embedding, integration and engagement – Improving bulk upload of local institutional data – Engagement with systems vendors and other suppliers Services to institutions – Helpdesk – Data management?

19. Sustainability Impact of JISC transition – KB+ one of many JISC services – Stand alone or part of wider package? Subscriptions? – Another cost? – Institutions contributing to KB+ already Fees from suppliers? – KB+ populating knowledge bases Freely available at launch until September 2013

20. CONCLUSIONS

21. Where is the Plus? Driven by UK academic community UK context Service not just ‘another’ system Do once and share Putting institutions in control of their data

22. THANK YOU l.earney@jisc-collections.ac.uk @liamearney @jisckbplus http://www.jisc-collections.ac.uk/KnowledgeBasePlus/