1. Meaning & Definition
A grievances is a feeling of discontent or dissatisfaction or distress or seuffering among workers. When employee feel that injustice has been done to them it becomes grievance.
“Any dissatisfaction or feeling of injustice in connection with one’s employment situation that is brought to the notice of the management.”-Beach

2. Features
A grievance reflects a dissatisfaction among workers concerning any aspect of the organisation.
Dissatisfaction must arise out of employment only.
It may be out of real or imaginary causes.
A grievance arise only if employee feels that injustice has been done to him.
The grievance results from perceivednon fullfillment of oe’s expectation from organisation.

3. Characteristics of Grievances
Factual-: When employee feels that some of the benefits promised to him at the time of appointment have not been given by the employer it becomes factual grievance.
Imaginary-: The employee fell aggrieved when organisation does not respond to his requests, this is the case of an imaginary grievance.
Disguised-: The basic requirements of the employees may be attended to but psychological needs such as need for recoginition, affection, proper achievement may not be taken care of. These cause disguised grievances.

4. Causes or Sources of Grievances
Employment Conditions like wage rates etc.
Supervision
General working conditions
Trade Unions
Difference of opinion of management & employees
Adherence to rules by employer while dealing with certain employees
Psychological reasons

5. Steps for Grievance Handling
Grievance sholud be clear so that it is easy to find solution.
Once the issue is clear all relevant facts should be collected,employee’s viewpoint & supervisor’s reaction should be collected.
Before giving final decision the mgt.should see the reaction of both the parties on the same decision in the past.
Decision is then conveyed to the concerned person.
Last step is to see whther employee is satisfied with decision.

6. Methods to Anticipate Grievances
Observations
Grievance Porocedure
Exit Interview
Opinion Surveys
Gripe Boxes
Open Door Policy

7. Essentials of Successsful Grievances handling
Legal Sanctity
Acceptability
Unambiguity
Simplicity
Promptness
Training
Follow up

8. Grievance handling Procedure
Common Procedure
Model Grievance Procedure-: Aggrieved employee shall present his grrievance to the officer designated for the purpose officer respods in 48 hours if emp[loyees is still dissatisfied then he can go to head of the department who gives his decision in 3 days on dissatisfaction grievance committee takes 7 days to give decision, again on dissatisfaction the grivenace is handled to manager which takes 3 days,the employees if still not satisfied then can appeal for revision of decision.
Grievance Legislation