1. Welcome to I C A I ’s “e-Sahaayataa”

2. Click the First Option (Post your Query/Complaint/Grievance)

3. Select your identification from the Drop Box

4. Select the concerned Region/Committee/Department from the Drop Box

8. Select the desired Activity & the type of Problem from the Drop Box

9. For assistance in selecting the desired Activity & the type of Problem click on the hyperlink [ ? ]

10. Select the desired Activity & the type of Problem from the list

11. Enter your details and submit the Query/ Complaint/Grievance.

12. After submission, a confirmatory message will appear on the screen in case of a non member

13. In case of a non member, a mail will drop in your INBOX. Click on the url to Validate and Generate Request number

14. When your Query/Complaint/Grievance is resolved an auto e-mail will drop in your INBOX

15. Click on second option to check the status of your Query/Complaint/Grievance

16. In case of any clarification please do contact at esahaayataa@icai.org esahaayataa@icai.org