1. АО «НАЦИОНАЛЬНОЕ АГЕНТСТВО ПО ЭКСПОРТУ И ИНВЕСТИЦИЯМ «KAZNEX INVEST» Министерство индустрии и новых технологий Республики Казахстан АО «НАЦИОНАЛЬНОЕ АГЕНТСТВО ПО ЭКСПОРТУ И ИНВЕСТИЦИЯМ «KAZNEX INVEST» Министерство индустрии и новых технологий Республики Казахстан Foreign Investment Ombudsman June 17, 2013 Astana

2. Национальное агентство по экспорту и инвестициям International practice INDONESIA MEXICO RUSSIA USA CHILE SOUTH KOREA At the central level - the Committee on investment monitoring and implementation within Indonesian Investment Coordinating Board At the regional level - Head of Regional Investment Promotion Agency The system of investor protection in Mexico is consisted of local executive authorities and public bodies under the chairmanship of the Ministry of Economy of Mexico. Investment promotion agency (Pro Mexico) in coordination with the Ministry of Internal Affairs of Mexico The Commissioner for the Protection of the rights of entrepreneurs on the basis of the Public Chamber of the Russian Federation. At the regional level: Deputy presidential representatives in the Federal districts Federal Interagency Investment Working Group The Committee on Foreign Investment Korea Trade-Investment Promotion Agency (KOTRA), under the coordination of the Ministry of Commerce, Industry and Energy International recognition: World Bank estimated the activities of the Ombudsman of South Korea as an example of best practices to promote foreign investment; Recommendations to the members of UNCTAD to consider the possibility of introducing an ombudsman using the South Korean experience; Using the experience of South Korea as the bench-mark - Representatives of 17 countries visited the Office of the Ombudsman for the learning experience; 2

3. Национальное агентство по экспорту и инвестициям Foreign Investment Ombudsman in Korea Foreign Investment Ombudsman Investment Aftercare Division IAD:13 employees out of which 9 «Home Doctors». Competence: finance, tax, accounting, law, intellectual property, construction, employment law Function: to receive and consider complaints; Consultations in the field of their competence; Making suggestions for improving legislation; Coordination with government agencies on related investment issues. Investment Consulting Center Representatives of government authorities: Ministry of Industry, Trade and Energy Ministry of Land, Infrastructure, Transport Ministry of Labor Ministry of Justice Ministry of the Environment National Tax Service Korea Customs Service Ministry of State Legislation Relevant judicial authorities There are also representatives from the local representative bodies provinces Established in 1999 within KOTRA «Foreign Investment Promotion Act» The results of operations: from year 2000 to 2012 assisted in the resolving of 4500 issues (grievance of investors) 3

4. Национальное агентство по экспорту и инвестициям In 2012 the Ombudsman considered and assisted in solving 348 investors problems. Type of grievance: Obtaining investment incentives13,5% Certification and control12,1% Investment procedures11,2% Issues of taxation10,9% Visa and migration issues7,5% Labor issues and dispute resolution7,2% Issues related to project sites7,2% issues of import / export and customs legislation5,5% Others25% Considered grievance cases 4

5. Национальное агентство по экспорту и инвестициям Investor Support Centre within «KAZNEX INVEST» JSC (Investment Ombudsman Services) 5

6. Национальное агентство по экспорту и инвестициям Establishing of Investor Support Center (working body to the Investment Ombudsman) Competence:  Accounting, Finance and Taxation;  Import / export and customs laws; Expert (Personal Manager) Competence: Labor issues and dispute resolution environmental issues visa and migration issues Expert (Personal Manager) Head of Service Competence:  Construction and licensing;  Collaboration with local authorities  Certification and control Expert (Personal Manager) Outsourcing (consulting company) Investor Support Center (Investment Ombudsman Service) 6

7. Национальное агентство по экспорту и инвестициям Scheme to address issues Investor Support Center Investor Government bodies and local authorities 2 Investors Associations Foreign Embassies 1 Working Group on Protection of rights of foreign investors Proposals reports WG Secretariat - Committee on Investments MINT RK Decision reinvestigation 3 7

8. Национальное агентство по экспорту и инвестициям 1 st step: Stakeholder interaction Investor Service Center Investor Service Centers in regions Embassies of Kazakhstan abroad Business associations Foreign Embassies in Kazakhstan Investors Directing grievance:  Through the site: www.invest.gov.kz; www.invest.gov.kz  E-mail: ombudsman@kaznexinvest.kz ombudsman@kaznexinvest.kz  Tel: 8 (7172) 79 9393 (1083, 1073)  Links to websites:  Kazakhstani and foreign diplomatic missions;  government agencies;  business associations;  Investor Service Centers in the regions;  Roundtables and meetings with investors;  Surveys 8

9. Национальное агентство по экспорту и инвестициям 2 nd step: Joint consultations and development of solutions  compliance with the confidentiality and non-disclosure;  effective collaboration of all stakeholders;  ensuring the competence of the “personal managers" Investor Service Center InvestorsGovernment bodies 9

10. Национальное агентство по экспорту и инвестициям The importance of the protection of foreign investors  Improving the investment climate  Increase in FDI inflows, including the non-extracting sector  The introduction of a systematic approach to solving the problems of investors who invest in non-extracting sector According to international statistics, about 65% of the investments are from existing investors. In South Korea, the volume of re-investment is about 51% of FDI. While the expenditures spent to work with existing investors accounted for 20% of the total funds allocated for attracting FDI. In Kazakhstan: Foreign Investors Council under the President of the Republic of Kazakhstan and the Council to improve the investment climate under the Prime Minister of Kazakhstan, whose activities are more focused on addressing systemic issues. 10

11. Национальное агентство по экспорту и инвестициям Contacts: Astana, Syganak Str. 25, business center «Ansar», 2-floor Nurbolat Seitmagambetov Tel: 8 (7172) 79-93-93 (1083, 1073) +7 701 111 5957 E-mail: ombudsman@kaznexinvest.kzombudsman@kaznexinvest.kz 11