1. Electoral Services launch through Khidmat Centres Saleem Khan, Addl. SIO J&K

2. Types of Services Online RegistrationOnline Registration Claim for getting name entered into Electoral RollsClaim for getting name entered into Electoral Rolls Claim for getting name deleted from Electoral RollsClaim for getting name deleted from Electoral Rolls Claim for getting particulars modified in Electoral RollsClaim for getting particulars modified in Electoral Rolls Claim for getting record transposed in Electoral RollsClaim for getting record transposed in Electoral Rolls Download and Print Electoral RollsDownload and Print Electoral Rolls Name Search in Electoral RollsName Search in Electoral Rolls Lodge Grievance on the PGR WebsiteLodge Grievance on the PGR Website PVC based EPIC Card PrintPVC based EPIC Card Print Apply for Issuance of duplicate EPIC cardApply for Issuance of duplicate EPIC card

3. Hierarchy of Entities One District contains many Assembly Constituencies (AC).One District contains many Assembly Constituencies (AC). One AC contains many PartsOne AC contains many Parts In J&K, 22 Districts have 87 ACs & >9500 PartsIn J&K, 22 Districts have 87 ACs & >9500 Parts A Part is also known as Polling Station or Polling BoothA Part is also known as Polling Station or Polling Booth A Part in Database is a collection of elector’s recordsA Part in Database is a collection of elector’s records It also has a geographical location, e.g., in a government schoolIt also has a geographical location, e.g., in a government school

4. Online Registration

5. Entry via JKB Khidmat Portal

6. Starting CEO Services Open the http://www.jkbkhidmat.com portalOpen the http://www.jkbkhidmat.com portalhttp://www.jkbkhidmat.com After login, go to “Quick Links” and click “CEO Jammu and Kashmir”After login, go to “Quick Links” and click “CEO Jammu and Kashmir” You will be re-directed to the website of Chief Electoral Officer, J&K (http://ceojk.nic.in)You will be re-directed to the website of Chief Electoral Officer, J&K (http://ceojk.nic.in)http://ceojk.nic.in Click on the link “Online Registration”Click on the link “Online Registration” Login using your VLE ID and Password.Login using your VLE ID and Password. Complete the Profile.Complete the Profile.

8. CEO Website – Home Page

9. Online Registration

10. Completing Profile

11. Forgetting Password In case you have forgotten your password, you can regenerate it as follows:In case you have forgotten your password, you can regenerate it as follows: One the main page of e-filing (http://ceojk.nic.in/efiling/auth_pages/adminlogin.aspx)One the main page of e-filing (http://ceojk.nic.in/efiling/auth_pages/adminlogin.aspx)http://ceojk.nic.in/efiling/auth_pages/adminlogin.aspx Click the option “Forgot Password”Click the option “Forgot Password” In the next screen, fill up your user ID (Mobile Phone number, CAPTCHA and click “Send Code”In the next screen, fill up your user ID (Mobile Phone number, CAPTCHA and click “Send Code” A code (OTP) would be sent to your mobile number.A code (OTP) would be sent to your mobile number. Use it to Login as usual and do not forget to change the password during the session itself.Use it to Login as usual and do not forget to change the password during the session itself.

12. Forgetting Password

13. Regenerating Password

15. Types of Claims In the Menu option “e-Filing”In the Menu option “e-Filing” Choose “Add Voters” to fill up Form 6 onlineChoose “Add Voters” to fill up Form 6 online Choose “Delete Voters” to fill up Form 7 onlineChoose “Delete Voters” to fill up Form 7 online Choose “Modify Voters” to fill up Form 8 onlineChoose “Modify Voters” to fill up Form 8 online Choose “Verify Voters” to verify the entriesChoose “Verify Voters” to verify the entries

16. Claim for Addition of Name Form 6

17. Instructions – Form 6 The “Serial Number in Part” is to be filled when the applicant already has a relative enrolled somewhere.The “Serial Number in Part” is to be filled when the applicant already has a relative enrolled somewhere. The relative’s Elector card number, District name, AC Name and Part Name also should be filled in order to tag the applicant with his correct “family” in the Rolls.The relative’s Elector card number, District name, AC Name and Part Name also should be filled in order to tag the applicant with his correct “family” in the Rolls. Once this is done, many values on the right hand side (address component) of the form would get populated.Once this is done, many values on the right hand side (address component) of the form would get populated. Photo (JPEG; <= 20 KB) and Supporting Documents (PDF;<=1 MB) must be uploaded.Photo (JPEG; <= 20 KB) and Supporting Documents (PDF;<=1 MB) must be uploaded. CAPTCHA is mandatoryCAPTCHA is mandatory Permanent Resident means “State Subject”.Permanent Resident means “State Subject”. Once you click “Submit” the receipt would be generated on the JKB Khidmat Portal.Once you click “Submit” the receipt would be generated on the JKB Khidmat Portal.

18. Form 6

20. Claim for Deletion of Name Form 7

21. Instructions – Form 7 Choose Assembly Constituency, Part Number and Serial Number of ElectorChoose Assembly Constituency, Part Number and Serial Number of Elector Choose the radio button “By Application” and click “Show Record”Choose the radio button “By Application” and click “Show Record” The existing details would be displayed.The existing details would be displayed. Enter Objectioners’ Details (person who is asking for deletion)Enter Objectioners’ Details (person who is asking for deletion) Specify actual “Reason for Deletion”Specify actual “Reason for Deletion” Supporting documents is optional.Supporting documents is optional. CAPTCHA is mandatoryCAPTCHA is mandatory Click “Submit” to finish or “Reset” to retry.Click “Submit” to finish or “Reset” to retry.

22. Form 7

24. Claim for Modification of Entries Form 8

25. Instructions – Form 8 Choose Assembly Constituency, Part Number and Serial Number of ElectorChoose Assembly Constituency, Part Number and Serial Number of Elector Choose the radio button “By Application” and click “Show Record”Choose the radio button “By Application” and click “Show Record” Once the details are displayed, click “Edit” to enable editing of particulars.Once the details are displayed, click “Edit” to enable editing of particulars. Elector’s Name; Relation’s Name; Date of Birth; Gender; Relationship Type; Domicile Status are editable.Elector’s Name; Relation’s Name; Date of Birth; Gender; Relationship Type; Domicile Status are editable. Photo / Image can also be replaced.Photo / Image can also be replaced. Supporting documents is optionalSupporting documents is optional CAPTCHA is mandatoryCAPTCHA is mandatory Once over, click “Update” to finish the task.Once over, click “Update” to finish the task.

26. Form 8

28. Download Electoral Rolls

29. Go to the official website of the Chief Electoral Officer, J&K (http://ceojk.nic.in) and click on the “Download Electoral Rolls” link http://ceojk.nic.in OR Type the URL http://ceojk.nic.in/ElectionPDF/Main.aspx http://ceojk.nic.in/ElectionPDF/Main.aspx in the browser’s address bar

30. Website Home Page

31. Choosing Language and Location

32. Choosing Options Choose PS wise ReportChoose PS wise Report Select a Language (Urdu/ English/ Hindi).Select a Language (Urdu/ English/ Hindi). Click “Show”Click “Show” Choose DistrictChoose District Choose Assembly ConstituencyChoose Assembly Constituency Choose Polling StationChoose Polling Station Click “Get Report”Click “Get Report” Click on the name of the PDF file which appears to the right and download/ view/ print the file.Click on the name of the PDF file which appears to the right and download/ view/ print the file. Hindi Rolls only for 5 districts: Jammu, Kathua, Samba, Udhampur and ReasiHindi Rolls only for 5 districts: Jammu, Kathua, Samba, Udhampur and Reasi

33. Downloading Electoral Rolls

34. Displaying Electoral Rolls

35. Hindi Electoral Rolls

37. Urdu Electoral Rolls

39. Name Search in Electoral Rolls

40. Name Search in Electoral Rolls Go to the official website of the Chief Electoral Officer, J&K (http://ceojk.nic.in) and click on the “Search Your Name” link http://ceojk.nic.in OR Type the URL http://ceojk.nic.in/namesearch/main.aspx http://ceojk.nic.in/namesearch/main.aspx in the browser’s address bar

41. Choosing Options You can search either on the basis of Elector’s Name or his/ her EPIC Card Number.You can search either on the basis of Elector’s Name or his/ her EPIC Card Number. Once a language is chosen, the entry of elector’s name should be made in that language (Default Language: English)Once a language is chosen, the entry of elector’s name should be made in that language (Default Language: English) EPIC Card Number should be entered in Full if that search option is selectedEPIC Card Number should be entered in Full if that search option is selected Choosing District, Assembly Constituency and Polling Station is Optional.Choosing District, Assembly Constituency and Polling Station is Optional. Entering CAPTCHA is mandatory.Entering CAPTCHA is mandatory. After making all entries, click “Search”After making all entries, click “Search”

42. Searching by EPIC Number

43. Click the Query Result to display more details.Click the Query Result to display more details.

44. Searching by Name

46. Lodging Public Grievance

47. Go to the official website of the Chief Electoral Officer, J&K (http://ceojk.nic.in) and click on the “Public Grievances” link http://ceojk.nic.in OR Go to the official website of the Election Commission of India (http://eci.nic.in) and click on the “Online Complaints” link http://eci.nic.in OR Type the URL http://www.eci- citizenservicesforofficers.nic.in/cservices/default.aspx http://www.eci- citizenservicesforofficers.nic.in/cservices/default.aspxhttp://www.eci- citizenservicesforofficers.nic.in/cservices/default.aspx directly in the browser’s address bar

48. Home Screen

49. Preliminary Steps Choose the option “Citizen” and click Login.Choose the option “Citizen” and click Login. For being able to lodge a complaint, one has to first become a user of the System by clicking the “New User Registration”For being able to lodge a complaint, one has to first become a user of the System by clicking the “New User Registration” An SMS (Verification Code) is sent to the Mobile number specified by you.An SMS (Verification Code) is sent to the Mobile number specified by you. Complete the formalities / User Profile.Complete the formalities / User Profile. A Main Menu is displayed for lodging/ viewing and tracking complaints.A Main Menu is displayed for lodging/ viewing and tracking complaints.

50. Registering a User Account

51. Completing User Profile

52. Main Menu

53. Lodging a Complaint

54. The End