1. Labour relations Resource Bank and handout

2. Types of jobs/positions Match up the terms Entry-level position Mid-level position High-level, managerial position Blue collar job White collar job 1. manual work 2. beginner 3. some experience 4. assisting higher rank 5. little responsibility 6. skilled 7. more responsiblity 8. unskilled 9. lots of responsibility 10. little/no experience 11. the highest pay 12. mental/clerical work 13. the lowest pay

3. Answer these questions: What are trade/labour unions? What do they want to achieve? Why are trade unions useful for employers and governments? Read RB, p. 66/IV and check your answers

4. Which of the following words mean the same as to employ someone and which to dismiss someone? appoint, engage, fire, hire, lay off, make redundant, sack, take on Let go

5. Solution employ Appoint Engage Hire Take on dismiss Fire Lay off Make redundant Sack Let go

6. Find a term from the box to match these definitions (RB, p. 67/VIII): A legal technique for the resolution of disputes outside the courts. A council composed of both employer and employees convened to discuss matters of common interest. An organisation with powers to hear disputes and make decisions, similar to a court. A complaint.

7. Find a term from the box to match these definitions (RB, p. 67/VIII): A legal technique for the resolution of disputes outside the courts. - arbitration A council composed of both employer and employees convened to discuss matters of common interest. – a works council An organisation with powers to hear disputes and make decisions, similar to a court. – a tribunal A complaint. – a grievance

8. Answer the questions based on RB, p. 67/VIII What categories of problems are mentioned in the text? Through what kinds of procedures can they be solved?

9. Problem solving at the workplace Common problem of all / most employees works council if they cannot agree: outside arbitration if still no solution: industrial action (e.g., strike) Individual employee’s complaint follow company’s grievance procedure OR industrial tribunal

10. Word partnerships (RB, p. 67/VIII): Resolve Solve Call Take Have Grievance problems an issue a strike industrial action a complaint procedure