1. 1 The Fund for Peacewww.fundforpeace.org Grievance Mechanisms December 17, 2013 Washington, D.C.

2. 2 The Fund for Peacewww.fundforpeace.org Grievance Mechanisms Compliance Advisor-Ombudsman – A Guide to Designing and Implementing Grievance Mechanisms for Development Projects, 2008 – Download from: sds.fundforpeace.org/roundtable-201312

3. 3 The Fund for Peacewww.fundforpeace.org What is a Grievance Mechanism? Grievance An issue, concern, problem, or claim (perceived or actual) that an individual or community group wants a company to address and resolve. -- CAO, 2008 Grievance Mechanism A locally based, formalized way to accept, assess, and resolve community complaints concerning the performance or behavior of a company, its contractors, or employees. -- CAO, 2008

4. 4 The Fund for Peacewww.fundforpeace.org Why Have a Grievance Mechanism Address community concerns, reduce risk, and assist towards positive social change. Trusted way for local community to voice and resolve concerns and for companies to address those concerns. Reliable structure and set of approaches where local people and the company can find effective solutions together. -- CAO, 2008

5. 5 The Fund for Peacewww.fundforpeace.org What Makes a Good Grievance Mechanism? Predictable, transparent, and credible. Outcomes that are fair, effective, and lasting. Builds trust. Systematizes identification of emerging issues and trends, facilitating corrective action and preemptive engagement. -- CAO, 2008

6. 6 The Fund for Peacewww.fundforpeace.org Spot the Grievances!

7. 7 The Fund for Peacewww.fundforpeace.org Visit us on Facebook: www.fundforpeace.org/facebook Follow us on Twitter: www.twitter.com/fundforpeace