1. GRIEVANCE TRIP-UPS

2. BEFORE IT STARTS Policy not up to date Hearing officers not properly named No log book of prior hearings Hearing officers not trained

3. When It Begins Notice? Discovery Witnesses Documents in order Who is necessary to testify

4. The Hearing Witnesses not under oath Witnesses do not appear Burden of Proof Due process: FROM THE START

5. After the Hearing The decision What does the hearing officer do with the evidence Who keeps the decision What do you do with copies

6. Notification to Tenant Mail or personal delivery? Log in for hearing

7. Closing the File Keep records and dates Preparation for further: eviction OR: Internal file issues