1. The Manager’s Guide to Promoting Success for First Time Supervisors presented by: Cynthia Paine AGTS, Inc. For AZ City/County Management Association February 08, 2007 Sedona, AZ

2. 2 Workshop Purpose To provide basic information about what supervisors can do to develop high potential staff for a first-time supervisory position To provide basic information about what supervisors can do to develop high potential staff for a first-time supervisory position To provide practical advice on how to support the first time supervisor To provide practical advice on how to support the first time supervisor

3. 3 Agenda 1. Grooming and development of high potential staff 2. Promoting success and supporting first time supervisors

4. 4 Grooming and Development of High-Potential Staff 1. Identification/Selection (Pre-Work) 2. PDP: Professional Development Plan (Roadmap)

5. 5 Grooming and Development of High-Potential Staff Identification/Selection (Pre-Work) Clarify the role (charge, lead, supervisor) Clarify the role (charge, lead, supervisor) Clarify required competencies Clarify required competencies Relationship skills Relationship skills Management skills Management skills Technical skills Technical skills

6. 6 Grooming and Development of High-Potential Staff PDP: Professional Development Plan (Roadmap) Explore for interest Explore for interest Incorporate PDP in the performance management process Incorporate PDP in the performance management process Jointly establish development goals Jointly establish development goals Provide training on needed skill sets Provide training on needed skill sets

7. 7 Promoting Success for First-Time Supervisors First Week: MVV MVV Organizational Culture Organizational Culture Organizational Business Metrics Organizational Business Metrics Organizational Chart Organizational Chart Change in Status Change in Status Orientation Orientation Training Training Sharing Sharing

8. 8 Promoting Success for First-Time Supervisors Ongoing: Help Them Navigate: Be a Rudder Help Them Navigate: Be a Rudder  Shift in Relationships  Sounding board  Style differences  Performance Coaching Goals: Goals: Develop increasingly trusting and productive relationship Develop increasingly trusting and productive relationship Monitor performance in work outputs Monitor performance in work outputs

9. 9 Promoting Success for First-Time Supervisors Ongoing: Empowerment Empowerment Delegation Delegation

10. 10 Promoting Success for First-Time Supervisors Delegation Activity Why don’t supervisors delegate more? Why don’t supervisors delegate more? Worksheet Worksheet

11. 11 Championing the New Supervisor First Week: First Week: Introduction to the team Introduction to the team Introduction to your peers and boss Introduction to your peers and boss Frequent ‘touches’ Frequent ‘touches’ Ongoing: Ongoing: Stretch assignments Stretch assignments Visibility Visibility Level of authority Level of authority Coaching Coaching Cheerleading Cheerleading Groom for next promotion Groom for next promotion

12. 12 Pertinent Development Experiences 1. High-Profile Committee chair 2. Company activities 3. Task force 4. Recruitment fairs 5. Q.I. efforts

13. 13 My Plan What has been my approach to identify and promote/support first-time supervisors? What has been my approach to identify and promote/support first-time supervisors? Is this serving my company well? Serving my professional goals/needs? Is this serving my company well? Serving my professional goals/needs? What might I consider doing differently/more of/less of going forward? What might I consider doing differently/more of/less of going forward?

14. 14 Thank you for participating today.