1. Supervisor Coaching & Mentoring New Hampshire Division for Children, Youth & Families

2. Presenters Sherri Levesque, MEd Administrator, Bureau of Organizational Learning & Quality Improvement 603-271-4229 Slevesque@dhhs.state.nh.us Athena Cote, MSW Assistant Supervisor Division of Children, Youth and Families Child Protective Services 603-447-3841 Ext. 338 Athena.Cote@dhhs.state.nh.us

3. Pieces of the Puzzle… Learning organization –Personal mastery –Team learning –Mental models –Shared vision –Systems thinking

4. Advanced Mentoring Adapted from CT DCF in conjunction w/Fordham University Goals –improve organizational understanding –build leadership capacity –increase retention –enhance navigation and negotiation within DCYF and the community Began with a “marketing event” inviting potential mentors First cohort 10 pairs, mentees w/agency 5+ years

5. Advanced Mentoring Contract, applications, resumes Formal year long relationship including four ½ day trainings –Presentation skills –Communication styles/skills to support relationship –Leadership skills –Learning styles Four monthly contacts, one in person/month Mentees completed projects to meet learning objectives and made presentations to group at the end

6. One Supervisor’s Experience Professional Development Support Opportunity to shadow Leadership roles within the Division Support with an agency project that further enhances skill development Future mentoring support

7. Solution-Based Casework (SBC) Certification SBC is the foundation of NH’s Practice Model* Supervisors and coaches received additional coaching training & coaching calls directly from Dr. Dana Christensen First opportunity for supervisors to have and provide specific practice coaching *Christiansen, Todahl & Barrett, 1999

8. Solution-Based Casework (SBC) Certification Used a tiered approach to provide coaching & certification to all staff Supervisors learned how to coach their own staff as well using a structured format Between July 31, 2012 and July 1, 2013, all supervisors were coached and certified to be SBC coaches, and in turn coached & certified their staff

9. Solution-Based Casework (SBC) Certification Beyond attending initial trainings, supervisors were observed and coached in: –facilitating case consultations –coaching their staff in SBC concepts –conducting file reviews & field observations of their staff Provided a team learning experience where staff at all levels were learning concepts & practices together Solidified a culture where it’s acceptable to try new things, work toward mastery, learn from mistakes

10. Statewide Leadership Meetings All Supervisors across the state attend Child Protection & Juvenile Justice Supervisors Include opportunity for practice discussions –Practice challenges –Management challenges –Culture & Climate –New initiative discussions Peer coaching New ideas Professional challenges 1.

11. Questions? 1.