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Supervisory Skills Punya Prasad Neupane Executive Director Nepal Administrative Staff college
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Concept of Supervision Supervision is the process of encouraging the members of a work unit to contribute positively towards accomplishing the organizational goal(s). A supervisor is a person who is given authority and responsibility for planning and controlling the work of a group by close contact. - Betts, 1992
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Concept of…(contd.) A supervisor’s job is all about to establish goals and lead a team of people to achieve them. A supervisor need to know: his/her job, people, organization and boundaries (limitations)
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Characteristics of Effective Supervisor Leadership potential Interpersonal Relationship Job Knowledge Initiative (Being proactive) Dependability Positive Attitude
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Characteristics of…(contd.) Impartiality/ being unbiased Self-Discipline Patience Group/ Team Work Proper Communication
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Role of a supervisor Leadership role --which encourages, supports and motivates the team members Operational role-- which manages the flow of work through decision-making and problem solving. Communication role--which serves as two-way conduit between upper management and supervisees.
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Skills Required for a Supervisor Human Conceptual Diagnostic Technical Political (Griffin, 1984)
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Seven skills for successful supervision Listening Availability Mission focus/priority setting Transparency Delegation Taking responsibility and giving credit Realism
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Responsibilities of a Supervisor Establishing a warm and trusting working climate Assign specific duties to each worker Handle employees’ problems promptly Train employees in job-related skills Counsel when needed
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Responsibilities…(contd.) Handle Grievances Develop certain level of Morale Provide a clear explanation as and when necessary Support employees when they are being treated arbitrarily
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Functions of a Supervisor Planning Organizing Controlling Production Maintenance Methods Improvement
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Functions of…(contd.) Quality Management Costs Improving the working conditions Personnel Management ( Motivation, Communication, Managing Relations etc.)
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New Supervisory Challenges Increased complexity of work Difficulty to supervise Decline in work ethics Rising expectations of workers Trade unionism Rapid development of technology
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New Supervisory…(contd.) Political influence High expectations from organization Difficulty to minimize the role of informal groups State of accountability Lack of authority
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THANK YOU !
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