1. Personal Digital Assistant August, 2010

2.  Maintenance Services  Aspects Of The Personal Digital Assistant System What Did We Want To Achieve What Items Did We Include Paperless Implementation

4.  Improve the work order process Technician Enters Comments On Work Orders and Fills Out Time Sheets Service Center Enters Exact Same Information

5.  Accuracy Of Information Between trades & Service Center Loss of paperwork  Real-Time Data Information of work order is updating several times a day No lag time between completed work orders and Service Center entering information

6.  Defined Requirements Wireless Bar coding Durability Time clock capability PM task procedures Technician’s comments User-friendly  Researched Hardware & Software Compatible with our CMMS TMA (The Maintenance Authority)

7.  Purchase Hardware & Support Equipment

8.  Created A Systematic Training Program Gradually Across the Organization 2-day training – classroom / field per phase 3 Trade 1 Supervisor Zone Supervisor 4 Trades 1 Supervisor Zone Supervisor 4 Trades 1 Supervisor Zone Supervisor 4 Trades 1 Supervisor 4-6 Trades6 Trades 4-6 Trades 1 Month

9. Phone Email Web Campus Community

10. Student/Faculty/Staff Request

11. Web Request

12. Student/Faculty/Staff Request Web Request Email Response

13. Service Center Receives Web Requests

14. Coverts Request To Work Order

15. Service Center Receives Web Requests Coverts Request To Work Order Email Response

16. Service Center Receives Web Requests Coverts Request To Work Order Email Response OR

17. Service Center

18. Zone Supervisor

19. Service Center Zone Supervisor TMA Scheduler

20. Service Center Zone Supervisor TMA Scheduler Field Technician

21.  Service Call/Do It Now Reads request Performs tasks Completes technician comments Post labor tasks  Preventative Maintenance Reads PM procedure Performs task/ “checklist” Completes technician comments Post labor hours

22.  Track labor hours  Buy materials  Locate and verify utility shut offs

23.  Trade Completes Work Order and “hot syncs”  Requester Receives Email  Customer Survey

24.  PDA Returned to Docking Station  Supervisor Review and Analyze Closed Work Orders Daily

25. Questions?