1. Developing Employees ACC's Mission & Principles  "Create an Environment for Employees that fosters personal Growth and allows Individuals to achieve their full Potential"

2. Developing Employees The System  An integrated System  Several Tools –Performance Appraisal –Development Review –Management Assessment –Feedback Review –and a common guide for development

3. Developing Employees Integrated System  Performance Review –Retrospective –Performance rating –Basis for merit pay adjustment  Development Review –Prepare for future positions –Development plans and goals  Management Assessment –Broader evaluation by psychologist –Prior hiring & every 5 years  Feedback Review –Voluntary program –Targeted to managerial style

4. Developing Employees Timetable  Performance Review –Evaluation period: April to April –Managed in January  Development Review –Evaluation on a yearly basis –Managed in May  Management Assessment –Evaluation »Prior Hiring »Every 5 years on a voluntary basis –Managed at any time  Feedback Review –Evaluation on total voluntary basis –Managed at any time

5. Developing Employees Benefits of Performance Review  To the Employee –Discusses what is expected of them –Receives & gives feedback –Communicates with his supervisor –Discusses his personal development  To the Supervisor –Clarifies what is expected of his employee –Discusses performance –Maximises his people resources –Gains upward feedback –Assists in developing the employee's career –Builds job satisfaction

6. Developing Employees Benefits of Performance Review  To the Company –Contributes to the identification of the overall training needs –Improves overall performance –Maximises the people resourcs –Helps to build succession planning

7. Developing Employees Performance Review roles  The Employee –Prepare self for interview –Seeks clarification of job objectives & performance standards –Suggests alternatives & ideas for improvment of self and of job –Seeks feedback on own performance –Assesses own performance against goals & standards –Contributes to development plan –Gives constructive feedback to supervisor  The Supervisor –Translates business goals into individual job objectives –Communicates and agrees expectations on these –Monitors performance, gives feedback –Diagnoses employee strengths & development needs –Formulates & agrees action plan

8. Developing Employees Performance Review Process  At the Beginning of the Period  HR initiates with Supervisors  Supervisor initiates with Employees –Performance Objectives –Standards to achieve –Measurement criteria  Employee & Supervisor agree –Performances & Standards Expectations –Resources needed to achieve them  Employee & Supervisor sign-off

9. Developing Employees Performance Review Process  During the Measurement Period  Supervisor provides to Employee –Immediate Feedback when appropriate –Guidance –On-going coaching  Review the Objectives if necessary

10. Developing Employees Performance Review Process  At the End of the Period  HR initiates with Supervisors  Supervisor initiates with Employees  Employee self-asseeses –Responds to all questions on the form  Supervisor gathers Information –2nd level of supervision –Dottled line supervisor –Other employees  Supervisor assesses –Responds to all questions on the form –Summarises the employee's performance –Chooses an overall performance category

11. Developing Employees Performance Review Process  Meeting Employee + Supervisor –Reaches understanding –Discuss & comments  Supervisor signs-off final Statement  Employee signs-off with Comments  2nd Level Supervisor signs-off with Comments  HR signs-off

12. Developing Employees Benefits of Development Review  To the Employee –Recognises underdeveloped skills –Evaluates & sets realistic development objectives –Enables Employee to capitalise on strengths –Receives assistance in setting realistic time-frames for career progression –Gets insights into realities limiting or enhancing career  To the Supervisor –Maximises the people resources –Helps to develop the employee's career –Builds job satisfaction

13. Developing Employees Benefits of Development Review  To the Company –Contributes to the identification of the overall training + development needs –Enables Company to capitalise on strengths –Maximises the actual & future people resources –Helps to build succession planning

14. Developing Employees Development Review Roles  The Employee –Prepares self for interview discussion –Makes a statement of his aspirations –Suggests alternatives & ideas for self development –Develop a pro-active attitude for developing –Takes advantages of all opportunities

15. Developing Employees Development Review Roles  The Supervisor –As Assessor »Evaluates employee behavior »Identifies strenghs and developmental needs »Provides timely honest feedback »Relates performance to career potential –As advisor »Helps employee to develop realistic career goals »Communicates the progress of employee in the organisation »Helps employee to understand curent opportunities »Helps employee to evaluate various career options

16. DEVELOPING EMPLOYEES Development Review Roles  The Supervisor –As Developer »Helps employee understand strenghs & development needs »Helps employee to formulate development plans & stratregies »Directs employees to various resources »Identifies creative options for developmental activities »Identifies appropriate training activities »Follows-up, monitors development plans

17. Developing Employees Development Review Process  HR initiates with Supervisors  Supervisors initiate with Employees  Employee self-assesses; Supervisor assesses –Development Profile –Short / Long term activities or experiences –Leveraging strenghs & development areas  2nd Level Supervisor / HR Involvment –Supervisor + 2nd level supervisor –Supervisor + HR ( optional )  1st MEETING: Employee + Supervisor reach understanding on assessment  Homework

18. Developing Employees Development Review Process  2nd Meeting ( or 2nd part of meeting ): Employee + Supervisor discuss / document –Remainder of Development Review Summary Worksheet –Employee signs off; Supervisor signs off  2nd Level Supervisor signs off  HR Signs off

19.  To the Employee –Receives in-depth feedback on »Workstyle »Interpersonnel style » Managerial style –Gets advicess on further development  To the Supervisor –Receives objective confirmation to other assessments –Gets a better understanding of the employee – Avoids unnecessary tension / conflict  To the Company –Maintains a high & consistent standard of hiring –Provides Senior Management information on employee's potential Developing Employees Management Assessment Benefits

20. Developing Employees Management Assessment Roles  The Employee –Seeks clarification on the report –Reaches agreement with the psychologist –Draws-up and implements development plan  The Supervisor –Helps to take decision prior hiring –Discuss the employee's needs –Helps in the implementation of action plan

21. Developing Employees Management Assessment Process  Prior Hiring  HR initiates with Psychologist  Psychologist assesses Candidate  Psychologist communicates Report to HR  After Hiring  Psychologist meets Employee + Supervisor separately –Gives Feedback –Provides additional Counselling –Delivers guidance for personal development

22. Developing Employees Management Assessment Process  Every 5 Years  HR initiates with Employee + Psychologist  Psychologist assesses Employee  Psychologist provides Report  Psychologist meets Employee –Gives feedback –Provides additionnal councelling –Delivers guidance for personal development  Psychologist meets Supervisor if necessary

23. Developing Employees Benefits of Feedback Review  To the Employee –Provides feedback on managerial & organisational skills –Develops better understanding of immediate environment –Enables to create & implement development plan  To the Appraiser –Improves relationship –Strives to focus on his own skills  To the Supervisor ( if involved ) –Confirms or denies previous assessments –Provides additional information to review development plan

24. Developing Employees Feedback Review Roles  The Employee –Takes initiative –Adopts an open and candid attitude –Seeks feedback –Commits to improve  The Appraiser –Develops an attitude of help –Responds honestly –Provides suggestions for development  The Supervisor ( if involved ) –Supports the review –Updates development plans with additionnal outcomes

25. Developing Employees Feedback Review Process  Employee initiates with HRD  Employee + HRD design the Target –Scope of the review: Questionnaire design –List of assessors »Subordinates »Peers »Bosses  HRD prepares & distributes Questionnaires  HRD collects & produces Report  1st Meeting: Feedback provided by HRD to Employee –Quantitative analysis –Qualitative analysis

26. Developing Employees Feedback Review Process  Homework by Employee  2nd Meeting - HRD + Employee –Summarises feedback –Designs of Development Plan  Meeting with Supervisor ( optional ) –Employeecommunicates results –Updates current Development Plan –Gets support  Feedback to Assessors by Employee ( optional ) –Communicates results –Present Development Plan ( optional )  HRD Destroys all Documents

27. Developing Employees Development Activity Guide  Reference Book  Support for –Identifying & articulating development needs –Creating development plans