1. The Leadership Role of Supervisors NASW Policy Symposium November 18, 2010 A Service of the Children’s Bureau, a Member of the T/TA Network

2. www.ncwwi.org A Service of the Children’s Bureau, a Member of the T/TA Network Partners University at Albany Mary McCarthy and Katharine Briar-Lawson, Co-Principal Investigators University of Maryland Nancy Dickinson Project Director University of Denver Cathryn Potter University of Iowa Miriam Landsman University of Southern Maine Freda Bernotavicz Michigan State University Gary Anderson University of Michigan Kathleen Faller Fordham University Virginia Strand Portland State University Katharine Cahn National Indian Child Welfare Association Terry Cross Children’s Bureau/ACF/DHHS Randi Walters Federal Project Officer

3. Supervisors The Talk of the Town  Key socializing agents for workforce  Keepers of the culture  Support front line practice  Manage the workload  Manage the vision and values  Link between front line and senior management.  Create the climate of possibility  Cornerstone of the workplace www.ncwwi.org A Service of the Children’s Bureau, a Member of the T/TA Network

4. Supervisory Roles  Education  Administration  Support  Leader?? www.ncwwi.org A Service of the Children’s Bureau, a Member of the T/TA Network

6. Leadership Pillars Adaptive (Heifetz & Linsky, 2002) CollaborativeDistributive (Spillane, 2006) Inclusive (Ryan, 2006) Outcome Focused Learning new ways for dealing with challenges Community engagement Leadership encouraged and enacted at all organizational levels Collective process to promote inclusion Meeting organizational and professional goals Challenges own and other people’s habits, beliefs, and values Creates opportunities for collaboration outside agency Distribution of decision- making and leadership responsibilities Advocates for a full range of participants in the process (diverse participation) Applies technical knowledge www.ncwwi.org A Service of the Children’s Bureau, a Member of the T/TA Network

7. Change Agentry www.ncwwi.org A Service of the Children’s Bureau, a Member of the T/TA Network

8. Leadership Academy for Supervisors  Goal: To develop leadership skills for implementation of change.  Audience: Experienced supervisors in public, tribal & private agencies that provide child welfare services.  Method: Online, self directed learning with follow up sessions in real time. www.ncwwi.org A Service of the Children’s Bureau, a Member of the T/TA Network

9. Competing Priorities Change… and keep order Make the numbers…. and nurture your staff Open up to the community…. and manage internal operations www.ncwwi.org A Service of the Children’s Bureau, a Member of the T/TA Network

10. LASCoreCurriculum LAS Core Curriculum 1.Introductory Module 2.Foundations of Leadership 3.Leading in Context: Building Collaboratives 4.Leading People: Workforce Development 5.Leading for Results: Accountability 6.Leading Change: Goal-Setting

11. In Their Own Words  The material was very good and very relevant to our job.  The assignments were very valuable to me as they made me think more specifically about what kind of leader I am and what I hope to develop into as a leader. The assignments helped me understand what is involved in making these changes happen. www.ncwwi.org A Service of the Children’s Bureau, a Member of the T/TA Network

12. Current Work Environment  Workload  Time  Demands for Accountability  Professional development-usually focused on job specific training vs. development.  Time for Reflection  Learning Format www.ncwwi.org A Service of the Children’s Bureau, a Member of the T/TA Network

13.  It is a fantastic program and the information is great…. Again having/finding time to do everything is the problem.  Between vacation, losing a worker, and a fatality, with only 3 workers and being director/supervisor, it has been a very challenging time for us. I plan on doing it.  The hardest part is that since it is online and I have time to schedule it whenever, it gets put on the backburner when I have other work constantly coming that has to get done ASAP.

14. www.ncwwi.org A Service of the Children’s Bureau, a Member of the T/TA Network  I know it is the wave of the future, but I do not care for web based training and teleconferences.  I think there is a lot of valuable information to be learned from this. It is very overwhelming to tackle large assignments with all our other obligations.  I recommend it to others. It realistically identifies the changes/challenges being faced by today’s social workers.

15. Summary  The quality of casework, the positive outcomes of service delivery, the successful recruitment and retention of workers and the ability of the organization to function in times of change and stress depend on the recognition, development and affirmation of supervisors as crucial organizational and community leaders. (LAS Introductory Module) www.ncwwi.org A Service of the Children’s Bureau, a Member of the T/TA Network

16. Special Thanks to Freda Bernotavicz and Sue Ebersten, LAS leaders for their guidance in preparing for today. For More information www.ncwwi.org