1. NS1000 V3.0 - Call Centre Solution Lineup -
Rev Aug., 2013

2. 1. 1 Overview Panasonic Call Center / Contact center solution Lineup
Panasonic provides Call center / Contact center solution as Panasonic solution lineup.
You can offer suitable solution according to the customer’s requirements.
Sophisticated Solution (Cytrack CyCC series)
- Main Target : 100 or more Agents (Full time Contact Center )
Agents
- Multi-media channel (Contact from Web, chat, , SNS )
Internet
Professional Solution (Poltys CC series)
Functionality
(Screen/Reporting flexibility, Agent tool)
Agents
Agent tool
Customer DB
- Main Target : 10 to 100 Agents
- Various monitoring & Reporting
- 20 or more types of Monitoring, 40 or more types of reporting
- Agent tool integrated with customer database
Supervisors
Supervisor tool
- Voice recording to External Server
-> Recording time : No Limitation (depends on server capacity)
Reporting
Simple Solution (Built-in server-less solution)
Supervisor
tool
- Main Target : 5 to 15 Agents
Supervisors
Agents
Reporting
Monitoring
- Simplified monitoring & Reporting
- 3 types of Monitoring, 3 types of reporting
Monitoring
- Voice recording to NS1000
-> Recording time : Max hours (Backup to NAS available)
Voice Recording
Capacity (Number of Agents, Voice recording time, Reporting period)

3. 1. 1 Overview
Solution
Panasonic Call Center / Contact center solution System configuration
Sophisticated Solution (Cytrack CyCC series)
Supervisor
CyCC server for Agent and Supervisor
Optional modules for multimedia contact
CyReport, CyQ
Call distribution engine,
Agent control, etc.
Agent
CyConsole
Professional Solution (Poltys CC series)
Supervisor
CC Supervisor (CC View) or
Web Browser (CC View 2012)
CC pro server for Agent and Supervisor
CC Record pro server for Voice recording
Agent
Call distribution engine,
Agent control, etc.
- CC Agent
Simple Solution (Built-in server-less solution)
Supervisor
CA Supervisor or
Web Browser for　ACD function
(Monitoring & Reporting)
Call distribution engine,
Agent control, etc.
Agent
CA Pro or
CA Operator Console
- NAS for voice data backup

4. Professional Solution Sophisticated Solution
Panasonic Call Center solution Lineup
Solution
Comparison
Simple solution
(Built-in ACD)
Professional Solution
Sophisticated Solution
System Requirement
No Server required
Server Required
Agent tool
CA Pro /
CA Operator Console
CA Operator Console/
CC Agent
CyConsole
Reporting
Number of Reporting type
3 types
(Group report, Agent report, Call Log)
20 or more types
30 or more types
Reporting format
Fixed
Flexible
Reporting period
2 month
No Limitation
(Depends on Server)
Call Log type
Incoming ACD call
Incoming ACD/Non ACD call, Outgoing call
Number of call log
Standard CF ->
10,000calls
Optional CF(SM-L/M/S) ->
600,000calls
- Depends on server
- About 100 byte / call
Reporting data format
CSV, Print out
CSV, Print out, PDF, XLS
CSV, Print out, PDF,　XLS
Automatic reporting data output No
Yes (Print out, By , output as file)

5. Professional Solution Sophisticated Solution
Panasonic Call Center solution Lineup
Solution
Comparison
Simple solution
(Built-in ACD)
Professional Solution
Sophisticated Solution
Monitoring
Real-time call counter
2 types
20 or more types
30 or more types
Cumulative call counter
(Today’s total Lost calls, etc.) No
Yes
Real-time Agent status monitor
1 type
10 or more types
Monitoring Screen customize
Required tool for Supervisor
Web browser
Web browser or dedicated tool
　Voice Recording
Recording time
Max 1,000h
* Optional CF(SM-L)
No Limitation
- About 3.5h / GB
Recording data backup
Backup to NAS
* Payer available (same looking as CC series)
Backup to storage device
How to playback recorded voice
Login to mailbox, then playback from telephone
Search the call log (searched by time, caller ID, etc.), then double-click the call log.
Integration with Customer Database
Call Distribution engine
PBX built-in
External Server
Contact from Web, , etc.

6. END
END

7. Modification
　0 NS1000 V3.0 Call Centre_solution_LineUp_Rev1.0_08Aug2013.pptx
- 1st release 7