3.  Persistent aggressive or unreasonable behavior  Verbal abuse  Conduct which interferes with another’s work  Threatening  Humiliating  Intimidating  Sabotage

4.  Persistent aggressive or unreasonable behavior  Often done within the established rules and policies of the organization.

5.  Characteristics  Lack of respect for a co-worker  Sometimes obvious  Many times the subtle forms cause more damage

6.  Affect of bullying on the workplace  Responsible for absenteeism  Lack of workplace motivation  Lack of employee satisfaction  Increased turnover  Lack of trust and teambuilding among workers

7. At the end of this block of instruction the student will be able to:  Define the tactics of bullying behavior  Define the tactics of bullying behavior in a supervisor  Define bullying from the target’s point of view  Define bullying from the supervisor’s point of view

8. At the end of this block of instruction the student will be able to:  Illustrate the role of the bully’s posse  List actions to be taken by the supervisor  List actions to be taken by the target

9.  Jekyll & Hyde  Bully manipulates feelings of those in his company  Performs job tasks well above average  Glory hound

10.  Examples of bullying behavior  Verbal  Non-verbal  Psychological  Physical  Professional

11.  Examples of bullying behavior  Verbal  Tone  Impatience  Irritability  Snide comments  Sarcasm

12.  Examples of bullying behavior  Non-verbal  Rolling of the eyes  Won’t acknowledge existence/silent treatment

13.  Examples of bullying behavior  Psychological  Undermining credibility  Reporting mistakes  Fabricating stories  Present themselves as wonderful and kind

14.  Examples of bullying behavior  Physical  Standing too close in threatening manner  Throwing objects  Punching

15.  Examples of bullying behavior  Professional  Humiliation  Gossiping  Purposefully damaging reputation of another  Accusing of incompetence

16.  Constantly corrects  Separate the target from colleagues  Exclude  Marginalize  Overrule  Ignore  Sideline

17.  Belittle  Demean  Patronize  Overload with work/increase responsibility  Take work/authority away  Refuse leave requests  Deny Training

18.  Target rather than victim › Absolutely no apportion of blame

19.  Questions a target may ask  Why me?  What did I do to them?  What did I do to deserve this?

20.  Bully  Nit-picking, fault finding, criticizing trivial things  Refuse to acknowledge accomplishments  Undermine position, status, worth, value and potential  Take credit for work  Twist, distort and misrepresent what is said by the target

21. THE TRIVIALITY, REGULARITY AND FREQUENCY BETRAY BULLYING BEHAVIOR

22. How do I know if I have a bully in my center?  Turnover rate  Have a complainer

23. How do I know if I have a bully in my center?  One’s word against another

24. How do I know if I have a bully in my center?  Bully is usually the leader of a clique

25. How do I know if I have a bully in my center?  If Bully is a supervisor, sets unrealistic goals or change goals as target approaches them

26.  Clique  Membership  Drawn in  Self Preservation

27.  Doesn’t see it  Bully has good performance  Supervisor has pride in Bully  Responders speak highly of Bully  Bully tactics fall short of legal definition of harassment  Bully denies and distorts

28.  When Supervisor investigates  Posse responds with  “That is just how s/he is”.  “You just have to get use to him/her”.  Another problem Supervisor’s run in to  Target moves to Posse

29.  Listen and take seriously  Target may just want to talk  DOCUMENT  Realize bullying behavior will not occur in you presence  Be prepared  Put a policy in place

30.  Live with it  Name it  Check physical health  Check mental health  Check policies  Call Attorney  Expose Bully

31.  Seek other employment  Protect the TARGET  Go to Workplace Bullying Institute www.workplacebullying.org

32.  Web Resources  Bullying: What Is It? – UK National Workplace Bullying Advice Line http://www.bullyonline.org/workbully/bully.htm#Difference%20between%20bullying%20and%2 0harassment http://www.bullyonline.org/workbully/bully.htm#Difference%20between%20bullying%20and%2 0harassment  Mobbing USA: Emotional Abuse in the American Workplace http://www.mobbing-usa.com/ http://www.mobbing-usa.com/  Workplace Bullies – About.com http://careerplanning.about.com/od/bosscoworkers/a/bullies_at_work.htm http://careerplanning.about.com/od/bosscoworkers/a/bullies_at_work.htm   Bullying in information technology http://en.wikipedia.org/wiki/Bullying_in_IT http://en.wikipedia.org/wiki/Bullying_in_IT   How to Deal With a Bully at Work – About.com http://humanresources.about.com/od/difficultpeople/qt/work_bully.htm http://humanresources.about.com/od/difficultpeople/qt/work_bully.htm   Bully Busting - Roger Frame, Ph.D. http://www.frameworks4learning.com/bully-busting/ http://www.frameworks4learning.com/bully-busting/   Dr. Gary Namie, Workplace Bullying Institute http://www.workplacebullying.org/ http://www.workplacebullying.org/

33. Questions?