1. 1 IT Transition Team Infrastructure Workgroup Meeting # 2 January 12, 2011 1pm-3pm Live meeting link: meet:sip:smd441@university.harvard.edu;gruu;opaque=app:conf:focus:id:ecf260e58 def494699cde85ba419923c%3Fconf-key=1V18qv5wl meet:sip:smd441@university.harvard.edu;gruu;opaque=app:conf:focus:id:ecf260e58 def494699cde85ba419923c%3Fconf-key=1V18qv5wl Conference Bridge #: +1-8668903820 Passcode:23103093 Infrastructure Team isites: http://isites.harvard.edu/icb/icb.do?keyword=ucio_transition&pageid=icb.page398036 http://isites.harvard.edu/icb/icb.do?keyword=ucio_transition&pageid=icb.page398036

2. 2 Agenda General Updates and Reflection on Last Meeting Infrastructure Service Catalog: High Level Categories Infrastructure – Subgroup Straw-man Subgroup Deliverables Expectations from Team Leads Timeline Next Steps

3. 3 Infrastructure Service Catalog High Level Categories The Transition Team has asked us to keep the High Level Categories to about 6 per group Categories are subject to change in the final Service Catalog deliverable Categories should be “forward thinking” and encompass future potential offerings Links to Universities with Service Catalogs for comparison and insights: http://www.brown.edu/it/services/ http://www.princeton.edu/oit/services/?serviceid=188 http://www.itap.purdue.edu/service/catalog/index.cfm http://its.ucsc.edu/service_catalog/ http://services.pepperdine.edu/it/help/

4. Infrastructure Suggested Service Catalog Categories 4 INFRASTRUCTURE Data Center/Facilities Data Center Computing and Storage Networking Messaging, Communications, Conferencing, Collaboration Video & Multimedia Infrastructure Operations Consulting, Training SERVICE DELIVERY

5. Infrastructure Subgroups Straw-man Data Center/Facilities –Eric D’Souza – Workgroup lead –Leo Donnelly –Dave Sullivan –Joe Breslow –Mark Mayes –Paul Amante Data Center Computing and Storage –Joe Bruno – Workgroup Lead –Ron Hawkins –Mark Cormier –Mike Hodge –Paul Amante –Sunil Saxena –Choon Ooi –Dave McElroy Messaging, Communications, Conferencing, Collaboration –Steve Rivers – Workgroup Lead –Leo Donnelly –Susan DeLellis –Mark Mayes –Bud Minahan November 20105

6. Infrastructure Subgroups Straw-man Video-Multimedia –Bud Minahan – Workgroup Lead –Larry Bouthillier –Geoff Maness –Leo Donnelly –Mike Cardoza Infrastructure Operations –Joe Breslow –Mark Mayes – Workgroup Lead –Steve Rivers Networking –Jacques Laflamme – Workgroup Lead –Leo Donnelly –Choon Ooi –Mark Mayes –Patrick McEvilly Consulting, Training, etc. –Joe Bruno –Jacques Laflamme –Dennis Ravenelle –Susan DeLellis 6

7. Infrastructure Subgroup Deliverables Refine and deliver a final service portfolio for your respective subgroups – fill out a “standard template” for each service defined within your group (template provided by the Program Mgt. Group) Define and deliver resource “skill sets” required to deliver and support the services in your respective subgroups in a high quality fashion Think about the time/resources required to deliver and support the services in your respective subgroups based on the scope you anticipate with the services in your respective subgroups Begin to think about the “how” your services could be best delivered/supported 7

8. Infrastructure Subgroup Expectations for Team Leads Schedule regular working group meetings for your group, prepare agendas and facilitate meetings Document meeting results as required Track progress on deliverables Bring questions/issues to Co-chairs for resolution and input Produce the final group deliverable for your group (Service templates) 8

9. Service Definition Template Susan to bring up the Service Definition Template document for the Group to See – Program Management is working on a standard template to be used by all working subgroups for their services definitions. This document is posted on the Infrastructure isites under “Reference Documents” November 20109

10. The Next 18 Months: Our High-level Workplan and Expected Results for 6/15 Plan and DesignImplement Jan 1 – Jun 15Post-Jun 15 I. Org Design II. Service Delivery III. Foundational Support a) Mission, Vision, Values b) New Org Name + Branding c) New Org Structure a) IT Infrastructure b) Admin IT c) Academic IT d) IT Security e) Client Services a) IT Finance b) IT HR c) Communications JANJUNFEBMARAPRMAYJULDECAUGSEPOCTNOVJANJUNFEBMARAPRMAYJUL… Mission + VisionValues Name Branding Prelim Org Structure Drafted Integration Process Developed Leadership Identified Implementation Plan ~80% of service catalog framework completed Service Catalog Framework + Implementation Plan ~80% of service catalog framework completed Service Catalog Framework + Implementation Plan ~80% of service catalog framework completed Service Catalog Framework + Implementation Plan ~80% of service catalog framework completed Service Catalog Framework + Implementation Plan ~80% of service catalog framework completed Service Catalog Framework + Implementation Plan Approach + Model Framework Implementation Plan Standing Strategic Communication Vehicles (throughout – e.g., All-hands Town Halls, Newsletters, Videos, Website, Branding, etc.) Guiding Principles + Approach Common Job Families, Functions, + Impl Plan New IT Service Catalog + Basic Interim Transition Process (to ensure seamless service delivery) 12-month Implementation Plan New IT Service Catalog + Basic Interim Transition Process (to ensure seamless service delivery) 12-month Implementation Plan Framework for New IT Funding Model Common Job Families + Functions Sustainable Communications Strategy + Tools Framework for New IT Funding Model Common Job Families + Functions Sustainable Communications Strategy + Tools Plus, 12- month Implementat ion Plans for all Results by June 15: New IT Organization, incl. Mission, Vision, and Values 12-month Implementation Plan New IT Organization, incl. Mission, Vision, and Values 12-month Implementation Plan

11. 11 Homework and Next Steps Subgroups to schedule first meeting w/in the week Susan to do a first pass at re-working the Draft Service Catalog with new 7 Categories (will post on isites) Final Infrastructure Categories due to Program Mgt. group this week (Susan will forward on) Any other questions/concerns?