1. Health IT Workforce Development Programs Chitra Mohla, M. Sc. Director, Workforce Programs Office of Provider Adoption Support (OPAS) July 31, 2012

2. ONC Health IT Workforce Training Office of the National Coordinator for Health Information Technology 2

3. Community College Consortia B ELLEVUE C OLLEGE B ELLEVUE, WA C UYAHOGA C OMMUNITY C OLLEGE C LEVELAND, OHIO L OS R IOS C OMMUNITY C OLLEGE S ACRAMENTO, CA P ITT C OMMUNITY C OLLEGE, WINTERVILLE, NC T IDEWATER C OMMUNITY C OLLEGE N ORFOLK, VA 5 Consortia 82 member colleges Office of the National Coordinator for Health Information Technology 3

4. Six Training Roles Practice Workflow Redesign Clinician Practitioner Implementation Support Specialist Implementation Manager Technical Software Support Specialist Trainer Office of the National Coordinator for Health Information Technology 4

5. Key Competencies Conducting user requirements analysis to facilitate workflow design and develop models that support meaningful use for the health care organization Working with staff to implement the EHR workflow and resolve problems within the information management model Ensuring backup plans are in place in case of EHR failure Installing and maintaining EHR systems and software upgrades, and providing support in a traditional help desk model Supporting systems security and standards, and evaluating communication processes Interacting with vendors and other sources of information to find solutions to users’ questions, technical problems or support of meaningful use criteria Office of the National Coordinator for Health Information Technology 5

6. Community College Consortia are Working to Fill the Workforce Shortage for Health IT Office of the National Coordinator for Health Information Technology 6 Currently Enrolled Graduates Student Stats Average age : 44 75% with 6 years of Health experience 73% with 6 + years of IT experience Student Stats Average age : 44 75% with 6 years of Health experience 73% with 6 + years of IT experience

7. Curriculum Development Centers Program Office of the National Coordinator for Health Information Technology 7 Cooperative agreements to 5 universities to support health IT curriculum development that started in April 2010 and is slated to finish at the end of 2012 – Duke University – Columbia University – Johns Hopkins University – Oregon Health & Science University – University of Alabama Birmingham Awardees have each developed 4 curriculum components each and collectively address 20 content areas

8. Curriculum Components – Primary Audience Educators not Students Office of the National Coordinator for Health Information Technology 8  Curriculum consists of components supporting instruction in 20 content areas: – Introduction to Health Care and Public Health in the U.S. – The Culture of Health Care – Terminology in Health Care and Public Health Settings – Introduction to Information and Computer Science – History of Health Information Technology in the U.S. – Health Management Information Systems – Working with Health IT Systems* – Installation and Maintenance of Health IT Systems* – Networking and Health Information Exchange – Fundamentals of Health Workflow Process Analysis & Redesign – Configuring EHRs* – Quality Improvement – Public Health IT – Special Topics Course on Vendor-Specific Systems – Usability and Human Factors – Professionalism/Customer Service in the Health Environment – Working in Teams – Planning, Management and Leadership for Health IT – Introduction to Project Management – Training and Instructional Design *lab component

9. University Based Training HIT Workforce training grant program (April 2010-July 2013) 9 leading institutions were funded to train professionals at post-baccalaureate certificate to Master’s level over 1-2 years. – *Texas State U. (UT Austin; UT School of Biomedical Informatics Houston) – George Washington University – *University of Minnesota (UM Crookston; College of St. Scholastica) – *Columbia University (Cornell U.) – Johns Hopkins University – Oregon Health & Sciences University – University of Colorado Denver, School of Nursing – *Duke University (UNC) – Indiana University Office of the National Coordinator for Health Information Technology 9

10. University Based Training Roles Clinician or Public Health Leader Health Information Management & Exchange Specialist Health Information Privacy and Security Specialist Research and Development Scientist Programmers and Software Engineers Health IT Sub-Specialist Office of the National Coordinator for Health Information Technology 10

11. University Based Training - Statistics Student Stats Highly educated and mid-career professionals wanting to move into the Health IT field Training is at post-baccalaureate certificate to Master’s level over 1-2 years Office of the National Coordinator for Health Information Technology 11

12. Competency Exams Cooperative Agreement Awarded to Northern Virginia Community College Competency exams for the six roles that Community College and Curriculum Development Centers are addressing Tests for Individuals Completing Non-Degree Training First ~ 27,500 examinees take exam free of charge Office of the National Coordinator for Health Information Technology 12

13. Lessons Learned Evolving market place Training needed for all health care providers Broad band issues for rural areas Hands on experience with vendor products Need for internship opportunities Soft skills – working in teams Career pathway – stackable credentials Articulation agreements with Universities Availability of Faculty Office of the National Coordinator for Health Information Technology 13

14. For more information For More Information Health IT.Gov : www.healthit.govwww.healthit.gov Office of the National Coordinator for Health IT : http://healthit.hhs.gov/portal/server. pt/community/healthit_hhs_gov__h ome/1204 http://healthit.hhs.gov/portal/server. pt/community/healthit_hhs_gov__h ome/1204 Office of the National Coordinator for Health Information Technology 14