1. 1 2-1-1 Alabama: Information and Referral Before, During, and After Disasters December 2, 2014 Presented by: Jo Ann Johnson HandsOn River Region Executive Director

2. 2 What technology do you use to accept and track ”human” needs and available services. What are your procedures for matching offers to the needs identified. What type of information management system(s) do you use to help match offered services to identified needs. How do you disseminate critical information to the public? In your EOP?:

3. 3

4. 4

5. 5 Free, easy to remember dial code One-Stop shop to resources statewide Known as the number to Get Help, Give Help… What is 2-1-1: An Initiative of:

6. 6 Our Information and Referral Specialists: Assess, understand, and prioritize callers’ needs Identify and offer appropriate resources Help callers make informed decisions Provide advocacy for those needing extra support Follow up with callers to identify gaps in service and to measure effectiveness. Our goal is to empower individuals to be their own advocates. What Happens on a Call?

7. The Need for a Call Center During Disasters Determined by: Media attention An overwhelming number of phone calls to the EOC!! Who can relate? What did you do? 7

8. Central location for information flow Rumor Control Seamless system for matching offers to needs of agencies/individuals Technology cost savings 8 The Need for a Call Center During Disasters

9. FEMA G288 Local Volunteer and Donations Management Unit 7: Information Management

10. 2-1-1 Connects Alabama Map 1) 2-1-1 Information and Referral of NW Al United Way of Northwest Alabama Myra Childs 256-349-2946 211info@uwshoals.org 2) 2-1-1 HELPline Crisis Services of North Alabama Jessica Rasche 256-716-4052, ext. 155 Jessica@csna.org 3) 2-1-1 Information and Referral United Way of West Alabama Tamika Alexander 205-345-7775 Tamika@uwwa.org 4) 2-1-1 Central Alabama United Way of Central Alabama Shayne Rittman 205-458-2050 srittman@uwca.org 5) 2-1-1 First Call for Help United Way of Etowah County Susan Carter 256-546-4357 Callhelp@uwoec.org 6) 2-1-1 Connects South Central Al HandsOn River Region Jo Ann Johnson 334-264-4636, ext. 2 jjohnson@handsonriverregion.org 7) United Way 2-1-1 Community Connections United Way of Lee County Kristi Holt 334-745-5540 Kristi@unitedwayofleecounty.com 8) United Way of Southwest Al Information And Referral 2-1-1 United Way of Southwest Alabama Lifelines Counseling Services Jan Preslar 251-431-5100 jpreslar@lifelinesmobile.org 9) Wiregrass United Way 2-1-1 David E. Duke 334-863-1963 duke211sealabama@yahoo.com

11. 211 Connects Alabama Disaster/Emergency Preparedness Plan Activation based on State EOC Activation Level and as indicated in State Support Annex 1

12. Support Annex I (Volunteer and Donations Management) The United Way of Alabama 211 Call Center will serve as a means of information and referral dissemination prior to and during a disaster.

13. The 2-1-1 Function in the EOC: Emergency Support Function 6 (Mass Care, Emergency Assistance, Housing, and Human Services) Serve Alabama Red Cross DHR Senior Services Mental Health Public Health VOAD 2-1-1 There We Are! 7.13

14. 14 The 2-1-1 Function in the EOC:

15. The 2-1-1 Function in the EOC Provide information – –A perfect “fit!” Seamless Information Flow Networking Capacity – Our partners! Known by the general public as a number to call for help Who said “ghost busters” is who you gonna call? - Bill Atchison 7.15

16. The 2-1-1 Function in the EOC Control the flow of resources into and out of the affected area Identify specific needs Provides a check between what we think is happening and reality Call volume and nature of calls help identify systemic problems and pockets of need Helps responders at all levels to know where to deploy resources 7.16

17. 2-1-1 Responds: Timeline September 2004 – Hurricane Ivan Hurricanes of 2005 Hurricane Dennis Hurricane Katrina Hurricane Rita 2007 Enterprise Tornado 2008 Responses Hurricane Ike Prattville, Moulton, Arab Tornadoes 7.17

18. 2008 – Hurricane Gustav – State publicizes for non-emergency disaster information. 2-1-1 Responds: Timeline 2009 – 2-1-1 Connects Alabama is written into the State’s Emergency Operations Plan (EOP). 2-1-1 has seat at State’s Emergency Operations Center(EOC). 7.18

19. April 2010: 2-1-1 Connects Alabama partners with the State to answer calls pertaining to the BP oil spill. 2-1-1 Responds: Timeline Volunteer Find a job Get counseling Report damage Get accurate info 7.19

20. 2-1-1 Disaster Response: Always Learning, Always Planning CapacityPartnerships Making It Work Plan/PracticePractice/Plan 7.20

21. 21 2-1-1 Disaster Response: After-Action Reports

22. 22 Dial 2-1-1 or 1-888-421-1266 www.211alabama.org Jo Ann Johnson HandsOn River Region 2101 Eastern Boulevard, Suite 322 Montgomery, Al 36117 334-264-3335 jjohnson@handsriverregion.org THANK YOU!