1. WE TAKE THE GUESSWORK OUT OF IT

2. The OpSmart Vision Service Delivery Cost Optimization
ITIL Focused Operations Efficiency
Integrated Infrastructure Automation

3. ITIL Service Management Modules Colocation - Datacenters
Product Architecture: ITIL Based Technology Focus
Orchestration
Monitoring
CRM
DNS
Load Balancer
VM Ware
Filer Management
Hardware Fault
Log Analysis
Function
CMDB
Production DR
Inventory Management
Service Mapping
Monitoring Dashboard
Problem Management
Contract Compliance
SLA Management
Decision Center
Change Management
Incident Management
Task Tracking
Fullfilment
Orchestration
CEWD
Performance Management
DC1
DC2
ITIL Service Management Modules
Colocation - Datacenters
DC3
DC4

4. The Opsmart Vision: Development History
Alert to Resolution Automation
Document > Validate > Orchestrate > Resolve
Absolute Automation
Package Prototype / Runbook / Blueprint of Complex tasks:
Example: Creation of a Firewall Rule
Orchestration
Solid APls / Hooks into
third party devices:
Peoplessoft, Uptime, Netapp, Infoblox, Scalent, etc.
Integration
CMDB Management, Change Management, Incident Management, Provisioning, Account Management
ITSM Modules

5. Management / Integration
The Opsmart Vision: ITSM OPEX Optimization
45 Onsite Resources
30 Remote Resources
20 Remote Resources
10 Remote Resources $
Management / Integration $
Orchestration
Total Automation $ $
Event Management
Asset Management
Incident Management
Change Management
Remote System Management
Persona Management
DNS Management
Storage Management
Configuration Management
Load Balancer Management
Firewall Management
Real-time Alert Response
Self-Healing Intelligence
Defined Fix Execution
Automatic Resource Mgmt
Auto CR management
Auto Incident Closure

6. Product Maturity - What does Opsmart Do?
Opsmart Module Name
Inventory Management
Client Notification System - MH Notify
System Administration (Remote Commands)
Client Account Management
Incident Management
Change Management
Project Task Management
Provisioning - Fullfillment
Contract Compliance - Insight
MH Staff Contact Management
Monitoring - Ops Panel
SLA Management
Advance Reporting - CEWD
Virtualization Management - ApSmart
DNS Management - NameSmart
Filer Storage Management
Datacenter Management
Vendor Management

7. Product Maturity cont. ~3 million lines of code powering :
Opsmart Module Name
Virtualization Management for VMWare
NetApp Integration/Automation Module
NetApp Autogrow/Autoreclaim Module
~3 million lines of code powering :
1800 Oracle DBs
13 Datacenters
120 Esxi
7000 VMs
300 Netapp Storage Filers
700 NetworkDevices

8. Business Impact Summary
Business Intelligence Solutions
Advanced Reporting, SLA Management and Client Early Warning Detection Reports. These solutions provide in-depth insight into the quality of Managed Hosting Services provided to clients as well as proactive indicators and preventive measures to reduce cancellations.
Collaboration
Integrated Monitoring Dashboard, Incident Management, Change Management and client Notification provide superior collaboration capabilities for the Managed Hosting Teams to communicate and escalate issues through resolution and closure.
Data / Systems Integration
Integrated DNS Appliance Management along with inventory, CRM and Monitoring Systems reduce process break-downs and increase productivity and service quality
Continuity / Risk Management
A Complete Disaster Recovery site in the event of outages to the production site ensures service continuity, Furthermore, built-in auditing and logging mechanisms ensure control, security and compliance.
Business Process Management
Integrated provisioning system, contract compliance and client reporting solutions ensure accurate delivery of Managed Hosting Services and enforcement of contractual limitations that result in further revenue recognition.
Virtualization / Automation
Simple User Interface in Opsmart provides a powerful ability to provision a client in virtual datacenters in minutes vs. days in the old manual processes. The automation of client provisioning using combined templates/blueprints have increased productivity, reduced mistakes and ensured on time delivery of MH Services.

9. Contracts Provisioned Client Notifications Sent
Numbers: A case study…
1,200
Clients Hosted
3,795
Contracts Provisioned
7,333
Devices Managed
350
Opsmart Active Users
350,000
Client Notifications Sent
4,200
Project Tasks Handled
57,123
Change Requests
252,721
Incident Tickets

10. Achieving Tasks Via Automation - Netapp

11. 90%+ of Storage Escalations handled by Remote Team

12. ... Increasing Service Quality
* Snapshot of Client Early Warning Detection Report.
Correlation of Massive Client Data.
Goal: Enhance Client Service Experience by proactively reaching out to unhappy clients to show that we care.

14. CMDB Map (VmWare Auto-Discovery)

15. Storage Management Module

16. Central Monitoring Dashboard - Firefight View

17. Event Correlation

18. Single Pane of Glass

19. Capacity Management

20. WE TAKE THE GUESSWORK OUT OF IT

21. www.nocsmart.com INDIA USA 583/1, 2nd Floor, Sree Kumaran Salai,
Avinashi Road, Back to Arcadia Hotel,
Civil Aerodrome Post
Coimbatore
Tamil Nadu, INDIA
Phone:
R/O , A.C. Guards,
Dollar Chambers,
Flat No. Phase -I , Penthouse 5th Floor,
Hyderabad ,
Telangana, INDIA
951 Russell Avenue
Suite C
Gaithersburg, MD 20879
Phone: