1. CUONG NGUYEN PRIYA PAKHANAVAR RUSSELL ROBINSON RPC Hotels

2. Table of Contents Business Requirements Context Level Diagram Level 0 Data Flow Diagram Level 1 Data Flow Diagram Level 2 Data Flow Diagram

3. Business Requirements Customers will be able to create accounts to keep track of their reservations These same accounts will enable customers to return to special features/member only pages  check room availability  special promotion discounts Areas for development  Online transactions  A connection to a third party payment service would be set up to support credit card payments via the web site

4. Business Requirements The current management database would expanded to support online transactions. Logins at the front office of all the departments will update the respective tables real time Generation of new reports like Returning Customer report, Customer Satisfaction Report, Weekly Sales

5. Context Level Entities  Customer  Staff  Manager  Credit Card Clearing House Data flow to and from external entities

6. Context Level Diagram

7. Level 0 Entities  Customer  Staff  Manager  Credit Card Clearing House Processes  Customer Processing  Order Processing  Promotion Processing  Report Processing Data Stores  Customer Data  Reservation History  Inventory  Promotion

8. Level 0 Data Flow Diagram

9. Level 1 Data Flow (Promotion Processing) Entity  Manager  Customer Processes  Evaluate Occupancy Rate  Establish Promotion Campaigns  Send E-mails Data Stores  Reservation History  Customer Data  Promotion

10. Level 1 Data Flow Diagram (Promotion Processing)

11. Level 2 Data Flow (Send E-mails Process) Entity  Customer Processes  Email Processing  Email Batch Process Data Stores  Promotion  Customer Data

12. Level 2 Data Flow Diagram (Send E-mails Process)

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