1. #ZOLLSummit

2. RescueNet Billing Administrative Tune Up BJ Terrill

3. This Session is CEU Approved

4. Tune Up Your System!
Advanced functionality of RescueNet Billing is set up when your implementation specialist is onsite – and this may have been a few years for some of you.
Some of the areas that we will look at today are:
Profit Centers
ICD9 codes
Facilities
Denials
Payors
Charges
Schedules & Workflows
Advanced System Information

5. Profit Centers
Profit Centers are used to group trips for reporting purposes.
Track profits by station
Track mutual aid
Track resident vs non-resident trips
Month end closing reports will group charges and credits by
Profit Center before summarizing all charges and credits at the
end of the report.

6. Profit Centers
From the Company screen, click on “Profit Centers”

7. Profit Centers
Click on the “Add” button; now add the description of your new Profit Center
And click on the “OK” button.

8. Profit Centers
You will see your new Profit Center in your list. You can immediately
begin using this.

9. Profit Centers
Once a period is closed using “Close Accounting Period”, the Profit Center is “locked” onto the trip. If you need to change the Profit Center, use “Update Profit Centers After Closing” . This is available in Administration/Advanced, Run Process.

10. Profit Centers Enter trip year, then run #.
The trip’s current profit center
will display. Change to any
existing profit center.

11. ICD9 Codes Do you have ICD9 codes you no longer use?
You can “expire” these codes.
Add expiration
date here.

12. ICD9 Codes Do you have payors that require different complaint codes?
Override here!

13. Facilities
Some facilities have departments within them – an example would be a hospital that has a dialysis department within it.
Don’t add a second facility – just add a department within that facility that has the correct modifier.

14. Facilities Click on Departments. From this screen, add the description
and add the correct
type.

15. Facilities
The correct
department
Is selected
here.

16. Facilities The Billing screen reflects the correct
modifier for a hospital
based dialysis center.

17. Default Charges Are you using Default Charges??
You can default charges into RescueNet Billing
based on Company, Call Type and Response Priority.
Also, Billing Zone is an option if you have the zoning
module.
Charges can also populate from ePCR – let us know if you
like additional information.

18. Default Charges In this sample, an ALS Emergency call would
automatically add base
rate and mileage to the
trip in RescueNet.

19. Default Charges
Notice that the “default” column shows the base rate and mileage have loaded from what was set in Default Charges; the oxygen charge was added by the biller.

20. Payor Specific Overrides
If you have contracts with certain facilities, you can set up those adjustments ahead of time, then when you add a trip for a patient from that facility, the adjustment will be done
automatically.
This is the same area where you add Medicare and Medicaid contractual adjustments.

21. Payor Specific Overrides
From the “Edit Charge” screen, go down to
“Payor-Specific Overrides” and “Add”.

22. Payor Specific Overrides
Select the payor, then click on “Add”.

23. Payor Specific Overrides
Add the amount you expect from that payor. If the payor uses a
different HCPCS Code (some payors do…) you can override that
value here.

24. Payor Specific Overrides
Last step is to select which contractual allowance is to be used.

25. Payor Specific Overrides
One adjustment was done by the system and one was done manually.

26. Mileage Ranges We can set up RescueNet so that it can charge for
mileage based on the number of miles. This is also
set up in Payor Specific Overrides.

27. Mileage Ranges
Click on the “Add” button
to enter mileage ranges.

28. Mileage Ranges
“Add” the expected amount for the mileage range.

29. Mileage Ranges
You can add multiple values here.

30. Mileage Ranges
Per the mileage range, mileages less than 10 miles are charges $0.00, per mile.
Here, the total mileage is 6 miles; so the resulting charge is $ Notice that
the quantity is 6.0R. R indicates that a “range” is being used.

31. Mileage Ranges
Keep in mind – if your trip encompasses several different ranges, RescueNet does the calculations behind the scenes and will add just one line item for these different mileage ranges.

32. Automatic Denial Posting
You can have RescueNet automatically move trips to a denial schedule once a denial has been posted to a trip.
Automatic Denial Posting is located under Credits and Denials.
You need to start by creating a schedule for your denied trips to move to.

33. Automatic Denial Posting
Now – just select the payor type, then select
which schedule and event to move them to.

34. Automatic Denial Posting
You can also set up payor-specific denial posting overrides.

35. Automatic Denial Posting
You can select a payor, a specific denial reason
and a specific schedule to move the denied trip to.

36. HIPPA Denial Codes
Many payors do not use the HIPPA Denial codes, but substitute their own. So a HIPPA code of PR96 may turn into a AET45 from a payor. It is suggested that you try to find the HIPPA denial code and use that when posting denials. When using the substituted codes, then submitting to the next payor, that next payor may not recognize the code and deny the claim
For instance, if Medicare is secondary and you have added a denial code of AET45 for a PR96, Medicare will deny.
You can print a Denial Code list from RescueNet Reporting, then use that report to cross reference.
Many payors do not use the HIPPA Denial codes, but substitute their own. So a HIPPA code of PR96 may turn into a AET45 from a payor. It is suggested that you try to find the HIPPA denial code and use that when posting denials. When using the substituted codes, then submitting to the next payor, that next payor may not recognize the code and deny the claim
For instance, if Medicare is secondary and you have added a denial code of AET45 for a PR96, Medicare will deny.
You can print a Denial Code list from RescueNet Reporting, then use that report to cross reference.

37. Payors – Advance Verification
What does “Require Advance Verification” mean?
By checking this box, the biller is required to
verify (F10) the trip before It can be billed.

38. Payors - Inactivate
How do you “inactivate” a payor and what does it do?
When you check this box, the payor will no longer show in a drop down list, so it can’t be selected by a biller (if “Show Inactive” is NOT checked on the payor drop down list – suggested!).

39. Payors - Inactivate
This is the “Show Inactive” on the payor drop down – when this is “unchecked”, the biller will NOT see the inactivated payors.

40. Auto fill
Auto fill is a unique feature that allows you to process credits on multiple trips at the same time.
If you batch-bill a facility and they return a payment for that Batch, you can use Auto fill to post those credits.
Auto fill is part of Batch Credits and can be accessed from the Call Taking screen by pressing Ctrl+B.
(Not available in Batch Posting at this time.)

41. Auto fill
Click on “Open” and select “Auto fill

42. Auto fill Here, I’m going to post a check
for a batch that was billed out.
I have entered the batch number
and also the credit I am using.
Note: You can always use Batch
History to find that batch number!

43. Auto fill
The batch is loaded, shows the total credits to be posted, and the
“Post Batch” button is available.
You are able to edit or delete these credits if needed before posting.

44. Auto fill I want to write off all balances that are under $10.00.
I have selected the credit of “Write off Small Balance” and I have only included trips that have a balance of less than $10.00

45. Auto fill
These trips will be “written down” to zero with “Write off Small Balance” credit.

46. Advanced – Run Process Mass Payor/Schedule Move
You may need to move multiple trips from one payor to another or one schedule to another. This utility will allow moving all those trips at once rather that opening each trip and making that change.

47. Advanced – Run Process Mass Payor / Schedule Move
In this example, the patient’s trips
were billed to insurance and then
denied with no benefits remaining.
So all those trips are being moved
to a “Bill Patient” schedule.
If you add a “reason”, that will be
copied to each trip that was moved.
If you have not used this utility before, please
call Support to assist!

48. Advanced – Run Process Mass Payor / Schedule Move
You will see a list of the trips that match your criteria. You may
“untag” trips from this list that you don’t wish to be moved.

49. Advanced – System Information
General Tab
Are all the “History Events” turned on?
Change number of lines when previewing notes to “6”.

50. Advanced – System Information
Billing Tab
If the “set in collections on the schedule is “unchecked”, the trip will no longer have the collections box checked on Billing Tab 3.

51. Advanced – System Information
Billing Tab
If the “set in collections on the schedule is “unchecked”, the trip will no longer have the collections box checked on Billing Tab 3.

52. Advanced – System Information
Billing Tab
This option allows the biller to change the charge amount on a specific charge. When this is used, the biller will be required to select adjustment code.

53. Advanced – System Information
Billing Tab
In this example, the Gross
Amount per unit has been
changed. An “Adjust as”
credit must be selected from the drop down list.
If you have the Security
Module, this would be enabled there. If not, the
Administration setting will
enable it.

54. Advanced – System Information
Billing Tab
This would be the results of that transaction.

55. Advanced – System Information
Billing Tab
CMS and other carriers have changed the calculation of allowable amounts for mileage to go out to three decimal places which can cause a discrepancy when billing secondary claims. You can default a credit to use when importing remit files.

56. Advanced – System Information
Billing Tab
Use this option in conjunction with Workflow to ensure that billers only see trips that have been through your pre-bill process.
Your process might be
The pre-biller verifies insurance coverage for the patient
The pre-biller then checks the “Pre-billed” box on Billing Tab 3.
The biller runs a workflow that checks for the Pre-billed box and the trip will display only if the box is checked.

57. Advanced – System Information
Billing Tab
Part of the verification process might be adding the date that you checked eligibility and also noting if that eligibility has an expiration date. This is done on the customer, by editing the payor.

58. Advanced – System Information
Billing Tab
In that same area of the payor, you can also enter eligibility dates. So – if the customer is not eligible for coverage until June 1st, that date can be entered here.
This will actually stop you from using this payor until the customer is eligible.

59. Advanced – System Information
Billing Tab
Pre-billed box that needs
To be checked when
Pre-bill process is complete.
Error when attempting
verification on trip where
Pre-bill box has not been
checked!

60. Advanced – System Information
Billing Tab
When adding your workflow filter, be sure
to select “Yes” for the Pre-billed box.

61. Advanced – System Information
Billing Tab
When adding charges manually and you don’t know the category, just select the “Charge” drop list to see all of the charges set up in RescueNet.

62. Advanced – System Information
Billing Tab
When importing an 835 file from Medicare that has interest payments on it, allow RescueNet to add interest charges to the trip.
You will need to set up an “interest charge” in RescueNet charges with System Code of “Interest”.

63. Advanced – System Information
Billing Tab
These are the only defaults ever suggested. (“Chair Confined During” is set to “no”, if your agency does not do Wheelchair Transports.)

64. Advanced – System Information
Call Taking Tab
You can decide whether to allow billers to “Uncancel” trips and to “Cancel complete trips”.
When a new trip is added, you can “recall” company, ICD9 codes, payor and personal doctor.
Note: These settings can affect Dispatch as well – take care!

65. Schedules and Workflows
Workflow is the “ONLY” means you have
of knowing what trips are in which schedules.
Schedules and Workflows
have to work together!

66. Schedules and Workflows
Begin by reviewing your list of schedules
Do you know how many trips you have on each one of these schedules?
Start by opening one of your schedules…

67. Schedules and Workflows
Do you know why some of these drop-down arrows are grayed out and some are not? This means there are trips associated with the events of “No Bill Sent” and “Sent to Insurance”, but none have moved to the “Phone Call Event”.

68. Schedules and Workflows
In my example – I want to see how many trips are on the Clearinghouse Schedule and on the event of “Phone Call”.
I want to make those phone calls!

69. Schedules and Workflows
Workflow is set up so that it will display any trip that has the status of Complete, Billed or verified, is on the Clearinghouse schedule and the event is phone call.
Remember to “share” if needed!

70. Schedules and Workflows
What is “Share”?
On the bottom of the Workflow screen, you can
share this filter with others by checking “Make this Billing Filter visible to everyone”. Also “Summarize this Billing Filter on RescueNet Billing Today” will add this filter to your billing dashboard.

71. Schedules and Workflows
Press F12 and you will have access to RescueNet Billing Today. You will see any filter you have selected to show here.
Click on a filter, you will see a box showing the date range of those trips. Click OK and your trips will display in Workflow.

72. Schedules and Workflows
Now, you can easily see the phone calls that need to be made.

73. Schedules and Workflows
Let’s review what the “next event date” means.
If “next event date” is equal today’s date:
Actually needs attention today
Has moved to an event that does not require a form to be printed such as a phone call
Form is waiting to be printed today
The schedule does not move forward to a new form and event; it dead ends

74. Schedules and Workflows
Watch out for “account review”
Supervisor review
“On Hold” schedules
Anything that “ends” with no additional forms and events

75. Schedules and Workflows
Go through your list of schedules create Workflows and see what is out there that might be past due and in need of attention!

76. Administrative Review